Outbound: Skilled Trainer
2 weeks ago
**OUTBOUND TELESALES: SKILLED TRAINER**
The purpose of this role is to **train new hires and existing hires** **on the required curriculum** as specified by the client. In addition to client specified training the role will be responsible for **identifying training gaps** and **developing training** to close these gaps. The Training Specialist **manages the activities** involved in the preparation, delivery and assessment of training and development programs for iSON Clients.Â
The training specialist is responsible for training in a job specific area along with focusing in teaching specific areas of knowledge or on the job capabilities needed for certain positions
- Facilitate product, sales, process and system training as per the client requirements.
- Identify and assess training needs within the client campaigns to identify gaps and relevant soft and sales skills training. Â Â Â Â
- Provides input to the training strategy and the development of specific training development plans.
- Helps employees improve upon/enhance existing skills (upskilling).
- Design solutions incorporating a variety of learning products.
- Create a supportive and conducive adult learning environment.
- Choosing appropriate training methods as required (i.e. virtual, simulated, mentoring, on the job training, professional development classes, etc.)
- Provide coaching to employees where gaps or non-performance is identified.
- Campaign training reporting on a weekly basis.
- Perform other duties as assigned.
- Encouraging respect for ideas voiced during facilitation.
- Steering conversations about the learning material during facilitation.
- Extracting varied insights from participants during facilitation.
- Administering and reviewing progress on assessments.
- 3-to-5-year **Outbound Sales** experience (Compulsary)
- Minimum matric
- Related NQF qualification (an advantage)
- Sales Coaching (an advantage)
- Proficiency in MS Office Applications
- Be a self-starter with a passion for talent development
- Exhibit commitment and a high level of flexibility
- Ability to train and coach within a high paces sales and telesales call centre environment
**Competencies**:
- Perseverance and self-driven
- Excellent interpersonal skills
- Excellent facilitation skills
- Excellent computer skills
- Report writing skills with sound attention to detail
- Able to work under pressure and deadline driven
- Strong customer relationship experience
- Excellent interpersonal conflict resolution skills
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