Customer Service Supervisor
12 hours ago
**Tambo International Airport base. The successful applicant will report to the Airport Manager.**
**RESPONSIBILITIES**:
- **Assisting passengers with ticket sales, bookings and**
**flight changes;**
- **Dealing with problems such as delays, cancellations etc.;**:
- **Explaining processes to customers and provide**
**assistance where necessary;**
- **Supervision of Ticket Sales staff.**
**REQUIREMENTS**:
- **Grade 12;**:
- **Travel Diploma or Degree will be an advantage;**:
- **2-4 years customer service experience;**:
- **Excellent communication in English - speak, read and**
**write;**
- **Proficient in the use of Microsoft Office (Word, Excel**
**and Outlook;**
- **Excellent phone etiquette;**:
- **No criminal or credit record;**:
- **Able and willing to work on weekends, public holidays**
**and flexible hours and shifts as required;**
- **Valid Covid-19 vaccination card.**
**PERSONAL ATTRIBUTES**:
- **Punctual;**:
- **Excellent understanding and experience of**
**delivering great customer service;**
- **High degree of patience and assertiveness;**:
- **Conflict resolution skills;**:
- **Team player;**:
- **Trustworthy, professional and reliable,**
**including dealing with confidential**
**information;**
- **Immaculate time keeping;**:
- **The ability to work well under pressure;**:
- **Good verbal and written communication**
**skills.**
**APPLICATION GUIDELINE**:
**considered;**
- **Should no feedback be provided within**
**two (2) weeks from the closing date,**
**unsuccessful.**
- **Reference number - JHB000611.**
**Preference will be given to members of**
**designated groups that are under-represented.**
- For more information please contact:
**Ndileka Magula
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