Customer Service Supervisor
3 days ago
Gauteng, Kempton Park
Safair Operations, operating as FlySafair has a vacancy for a Customer Service Supervisor at our
**O.R**
**Tambo International Airport** base. The successful applicant will report to the Manager Airport.
**RESPONSIBILITIES**:
- Assisting passengers with ticket sales, bookings and
flight changes;
- Dealing with problems such as delays, cancellations etc.;
- Explaining processes to customers and provide
assistance where necessary;
- Supervision of Ticket Sales staff.
- Manage ticket sales representatives, training, coaching
and performance evaluation;
- Ensure that all ticket sales representatives adhere to
Company policies and procedures, including prices,
Ticketing, and refund policies;
- Resolve customer complaints and issues related
to ticket sales;
- Oversee the day-to-day operations of the ticket sales
Department, including managing staff, scheduling
Shifts;
- Ensure that all ticket sales are handled efficiently and accurately with any errors or discrepancies.
**REQUIREMENTS**:
- Grade 12;
- Travel Diploma or Degree will be an advantage;
- 2-4 years customer service experience;
- Excellent communication in English - speak, read and
write;
- Proficient in the use of Microsoft Office (Word, Excel
and Outlook;
- Excellent phone etiquette;
- No criminal or credit record;
- Able and willing to work on weekends, public holidays
and flexible hours and shifts as required;
- Valid Covid-19 vaccination card.
**PERSONAL ATTRIBUTES**:
- Punctual;
- Excellent understanding and experience of
delivering great customer service;
- High degree of patience and assertiveness;
- Conflict resolution skills;
- Team player;
- Trustworthy, professional and reliable,
including dealing with confidential
information;
- Immaculate time keeping;
- The ability to work well under pressure;
- Good verbal and written communication
skills.
**APPLICATION GUIDELINE**:
considered;
- Should no feedback be provided within
two (2) weeks from the closing date,
unsuccessful.
- Reference number - JHB000611.
Preference will be given to members of
designated groups that are under-represented.
- For more information please contact:
- Noni Modiakgotla
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