Client Ops Asset Care

7 months ago


East London, South Africa Tych Business Solutions Full time

**Job ID**: 57212**Date Posted**: Posted 1 hour ago**Location**: East London**Job Title**: CLIENT OPS ASSET CARE & LICENSE MANAGEMENT - EAST LONDON - EASTERN CAPE

**Duties**:

- Liaise, manage and work together with the on-site IT service providers to ensure operational availability of IT Assets per agreed service levels
- Establish and continually improve the agreed IT service delivery levels and process
- Provide input towards proactive service monitoring, capacity and planning.
- Ensure the Central IT Shop Support Team implement all standard services in IT Shop Locally
- Plan and submit forecasts for the Vendor for ordering new Hardware Ensure IT Security Compliance of solutions to approved requirements and standards
- Coordinate incident and problem management for office related Assets and ones area of responsibility, including subsequent root cause analysis and the implementation of the relevant corrective and preventative measures
- Manage and coordinate the change control process for all planned and emergency changes for one’s area of responsibility
- Liaise with the LCC for quotations and ordering of new Software licenses and maintain it on the Software SharePoint site

**Requirements**:

- Strong leadership behaviours with good People Management skills and Problem-Solving Skills
- Strong Interpersonal skills to manage relationships with a variety of partners and stakeholders
- Ability to perform the minimum required physical and mental requirements of the function.
- Experience in Data Analysis and Advanced Proficiency in Microsoft Office suite, including Word, Excel, and Outlook.
- Must have an excellent ability to multi-task effectively working on several projects synchronously.
- Strong troubleshooting ability.
- Willingness to travel nationally and internationally
- Willingness to work stand-by
- Pioneering spirit in dealing with new technologies
- Communication and team skills


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