Client Operations

7 months ago

East London, South Africa Staff Solutions Full time

**Eastern Cape**, East London**

**Negotiable Cost To Company (Market related, Negotiable)**

**Opportunity Available Our leading client in the Automotive Manufacturing sector is looking to employ a Client Operations (Asset Care and License Management) to join their dynamic team in East London.**

**Purpose of the job**:
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- **Works with the business areas and external service providers to purchase hardware, software, and devices. Coordinates lifecycle replacement and management of devices.**
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- **Oversees computer and device inventory, retirements and disposal, including general stores management. Responsible for asset verification of any IT hardware that is ordered by the business areas or IT.**
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- **Handles Enterprise Software license and software maintenance renewals.**
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- **Liaise, manage and work together with the on-site IT service providers to ensure operational stability as per agreed service levels within the workplace office environment.**

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- **Liaise, manage and work together with the on-site IT service providers to ensure operational availability of IT Assets per agreed service levels**
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- **Establish and continually improve the agreed IT service delivery levels and process**
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- **Provide input towards proactive service monitoring, capacity and planning.**
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- **Ensure the Central IT Shop Support Team implement all standard services in IT Shop Locally**
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- **Plan and submit forecasts for the Vendor for ordering new Hardware Ensure IT Security Compliance of solutions to approved requirements and standards**
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- **Coordinate incident and problem management for office related Assets and ones area of responsibility, including subsequent root cause analysis and the implementation of the relevant corrective and preventative measures**
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- **Manage and coordinate the change control process for all planned and emergency changes for one’s area of responsibility**
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- **Liaise with the LCC for quotations and ordering of new Software licenses and maintain it on the Software SharePoint site**
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- **Manage and coordinate all tasks and activities performed by the local user service desk (Office).**
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- **Manage risks and ensure IT Security Compliance to the approved requirements and standards for ones area of responsibility**
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- **Implementation / initiation of optimization measures (process, technology, budgets & costs). Support on any new business initiatives for ones area of responsibility.Manage ideas from design stage through implementation.**
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- **Lead and direct different cross-functional programs and projects of varied sizes and types concurrently.**

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**Job Requirements**:
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- **Minimum NQF 7 - BSC/BCom/BTech Degree in Information Technology or Relevant equivalent.**
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- **Minimum 3-5 Years’ experience within IT Infrastructure / IT asset management Environment**
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- **Knowledge and experience in MS Windows and the MS Office Suite**
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- **Mobile and telephone technology as well as proficient server and network knowledge.**
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- **Experience in Microsoft Power BI reporting**
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- **Experience in IT Service Management: Cooperative, Confident handling of business partners and suppliers including performance monitoring.**
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- **ITIL certifications will be advantageous. I.e.: Foundation, Problem Management, etc.**
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- **Valid Driver’s License and own transport**
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- **Strong leadership behaviours with good People Management skills and Problem Solving Skills**
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- **Strong Interpersonal skills to manage relationships with a variety of partners and stakeholders**
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- **Ability to perform the minimum required physical and mental requirements of the function.**
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- **Experience in Data Analysis and Advanced Proficiency in Microsoft Office suite, including Word, Excel, and Outlook.**
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- **Must have an excellent ability to multi-task effectively working on several projects synchronously.**
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- **Strong troubleshooting ability.**
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- **Willingness to travel nationally and internationally**
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- **Willingness to work stand-by**
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For more information please contact:
**Bridgette Groep

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