Motor Admin Consultant
1 week ago
OPPORTUNITY
Santam’s Motor Claims has a position available for a Motor Admin Consultant that will be based in Auckland Park WHAT WILL YOU DO
The purpose of this position is to follow up on the repair process on motor claims after the assessor has approved repairs to ensure the client does not experience delays and receives their car back in the agreed repair time, to process payments, approval of non-cash payments, Deal with escalations and complaints received regarding outstanding payments and repairs, closing of claims WHAT WILL MAKE YOU SUCCESSFUL IN THIS ROLE
Manage expediting tasks and the repair process instructions from system through any communication and or documents. Working on Audawatch, BPM & ClaimCenter
Contact assessor, MBR or intermediary telephonically for any information needed to process payments or completion of expediting tasks and any queries that may arise?
Escalating MBR Non-Compliance to CRM, to facilitate the process.
Completing outstanding information on Audawatch.
Create and amend tasks on Abuntex Integrated claims
Handle complaints, queries and all interaction with, Service Providers, internal stakeholders, Relationship Managers.
Post Support on BPM and RSS.
Manage status 70, 80 and 90, keeping dashboards up to date and meeting TAT targets QUALIFICATIONS AND EXPERIENCE
Matric
Fully computer literate (MS Office)
Any previous claims handling, pre-support and or post support experience is advantageous
Knowledge of Abuntex and BPM will be an advantage
SKILLS
Ability to verify and interpret policy and appraisal detail
Good communication skills
Telephonic skills
Ability to handle conflict and negotiate
Business ethics COMPETENCIES
Problem solving.
Information Seeking
Producing creative solutions.
Adapting to changing circumstances.
Performing under pressure.
Deciding & initiating action.
Teamwork and cooperation
Customer Service Orientation
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