Receptionist 5 Star Hotel
1 month ago
**Overview**:
As a receptionist at our 5-star luxury hotel in Hout Bay, you will be the first point of contact for guests, delivering exceptional service and ensuring a memorable stay. Your warm demeanor, professionalism, and organizational skills will uphold the hotel's reputation for excellence. Must have previous experience in Hospitality and must already reside in Cape Town.
**Key Responsibilities**:
- ** Guest Relations**:
- Greet guests warmly upon arrival and handle check-ins and check-outs efficiently.
- Address guest inquiries, requests, and complaints promptly and courteously.
- Provide detailed information about hotel facilities, services, and local attractions.
- ** Reservations and Administration**:
- Maintain accurate records of guest information and room availability.
- Process payments and provide invoices, ensuring accuracy in billing.
- ** Communication and Coordination**:
- Liaise with other departments (housekeeping, concierge, food & beverage) to meet guest needs.
- Relay messages or special requests to relevant staff.
- ** Professional Image**:
- Uphold the hotel’s brand through polished personal appearance and behavior.
- Maintain the cleanliness and organization of the reception area.
- ** Problem-Solving**:
- Handle unexpected situations calmly and find effective solutions.
- Escalate issues to the management team when necessary.
**Qualifications and Skills**:
- ** Education**: Diploma in Hospitality, Tourism, or related field (preferred).
- ** Experience**: Previous experience in a similar role at a 4- or 5-star property is advantageous.
- ** Technical Skills**:
- Proficiency in hotel management software (e.g., Opera, Protel, or similar).
- Competence in MS Office (Word, Excel, Outlook).
- ** Interpersonal Skills**:
- Exceptional verbal and written communication skills.
- Warm, approachable personality with strong problem-solving abilities.
- ** Languages**: Fluency in English; additional languages (e.g., Afrikaans, Xhosa, or others) are an asset.
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