Product Support Administrator

7 days ago

Pretoria North, South Africa Afrit Full time

AFRIT is one of the most respected and innovative trailer manufacturers in Africa. With more than 50 years experience in the industry. AFRIT has a solid reputation of being competitive, innovative, and at the forefront of industry. A highly advanced infrastructure, coupled with a constant drive for expansion has allowed AFRIT to become the preferred trailer supplier for all leading transport and logistics companies within the southern hemisphere.AFRIT is one of the most respected and innovative trailer manufacturers in Africa. With more than 50 years experience in the industry. AFRIT has a solid reputation of being competitive, innovative, and at the forefront of industry. A highly advanced infrastructure, coupled with a constant drive for expansion has allowed AFRIT to become the preferred trailer supplier for all leading transport and logistics companies within the southern hemisphere.

Provide administrative support to the Product and Design team for the daily operational function of the department.

**Duties & Responsibilities**
- Prepare quotations and job cards for daily work, rework, warranty repairs, or after fitments for supplier and customers.
- Assist suppliers and customers with general enquiries regarding services, invoices, complaints etc.
- Co-ordinate supplier and customer accounts, quotations, purchase orders, queries and any process flow for the PSU Dept. Resolve problems pertaining to customer and client orders.
- Receive and create purchase orders, research the responsible department, forward order accordingly, and follow up as necessary.
- Invoice clients for service delivery, follow up on payments and attending to all invoice related queries or disputes.
- Monthly EFT for the PSU Department on all required systems for suppliers and customers.
- Assist with follow ups on new vendors and suppliers.
- Prepare management reports and ensuring the data distribution are accurate.
- Prepare and track invoices; reports and purchasing requests for suppliers and customers.
- Order manufacturing parts and data packs.
- Quotations on bought out parts and tools.
- Co-ordinate all warranty related queries.
- Co-ordinate all Afrit approved contractors across South-Africa.
- Develop and/or maintain databases, distribution lists, mailing lists and filing systems.
- Maintain attendance of PSU Dept. on payroll information by collating, calculating and submitting data to payroll department on weekly and monthly basis.
- Assist with all queries and assistance within the PSU Centre.
- Perform various general administrative functions, including monitoring vehicle license expire dates, courier arrangements, accommodation bookings, filing etc.
- Ordering of PPE, stationery and consumables when applicable.
- Ad-hoc task as required by Manager.
- Report draws, data and information for management and render support to line managers.
- Reports for shutdown regarding Afrit payroll deductions from employee’s leave & bonus.
- Assist OHS and external auditors with required information
- Ad hoc tasks as required from Supervisor or HRM
- Credit card reconciliations.
- Manage the Customer Complaint database
- Manage the Immediate Fix programs

**Desired Experience & Qualification**
- Matric (Essential)
- Computer literacy: MS Outlook, Office Word, Excel.
- 1+ Year Administrative Experience
- Familiarity with office technology and equipment, including computers, fax machines, scanners, printers, phone systems, etc.
- Familiarity with basic office administration and basic accounting principles.
- Syspro or similar ERP software (Ideally)

Ability to commute/relocate:

- Pretoria North, Gauteng: Reliably commute or planning to relocate before starting work (required)

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