Support System Administrator

7 months ago

Pretoria, South Africa Adcorp Holdings Full time

**Synopsis**
Our client is hiring for a Systems Administrator. This is a 6-month Independent Contract to based in Pretoria or Johannesburg.

**Qualification and Experience**
- 2 years’ experience on a similar technical support role****:

- **IT **Infrastructure** : OS (Windows, Linux),
- Virtual environments (VMware or other)
- **N+**:

- Knowledge on Client support management tools (CRM, etc.),
- Able to prioritize and execute tasks in a high-pressure environment.
- Ability to work in a team-oriented, collaborative environment
- Ability to communicate ideas in both technical and user-friendly language.
- Knowledge of administration of Windows and Linux environments,
- Basic networking skills (e.g. TCP/IP, HTTP or any encryption method/protocol),
- Experience with virtualization (administration and troubleshooting),
- Excellent understanding of the organization’s goals and objectives.
- English both written and oral

**Roles and Responsibilities**
- Analyze, troubleshoot and resolve identified issues at the right level of quality and within SLA (or internal OLA).
- Escalate analyzed tickets to the Software Corrective Maintenance team and make sure to fill-in Support ticket tracking tool appropriately
- Reproduce and document technical issues and/or customer problems and escalate them to relevant solution or product development teams,
- Documents ticket resolution and ensures proper communication/reporting to customer on ticket resolution progress,
- When relevant, maintains IT infrastructure and backend components, including hardware and software.
- Maintains support documentation up to date,
- Collaborate with network staff to ensure smooth and reliable operation of software and systems for fulfilling business objectives and processes.
- Create and maintain documentation as it relates to system configuration, mapping, processes, and service records.
- Coordinate and perform in-depth tests for system modifications
- Monitor and test system performance; prepare and deliver system performance statistics and reports
- Carries out administration, remedial and preventive maintenance activities, following procedures and checklists and logging actions taken in the logbook

**Roles and Responsibilities (cont.)**
- Standard Operating Procedures and checklists
- Monitoring and administration tools
- Support ticket tracking tool - in progress tickets
- Configuration Management document (HSCG)
- Logbook and Patchbook
- EOL or OES bulletins

Job Reference: TCN01846

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