Call Centre Quality Analyst Iii

2 months ago

Johannesburg, South Africa Sanlam Full time

**What will you do?**
- Santam’s Broker Solutions, Commercial Portfolio Management - Sales division currently has an exciting opportunity available for a Senior Commercial Underwriter, who will be based within the Sales department at Hill on Empire - Parktown**What will make you successful in this role?**

**JOB DESCRIPTION**
- Work in this job family stream is concerned with managing commercial risk by providing specialist technical underwriting advice.- It is a highly technical role with strong client focus. The key focus is on underwriting new and existing business to maintain profitability while also creating a platform to
aid the growth process.
The individual is responsible for taking sound underwriting decisions through mandates and taking Initiative and is a key source of knowledge and leverage to the business at large.**PRINCIPAL ACCOUNTABILITIES**
- Effective underwriting of complex risks (new business, renewals, ad-hoc)
- Identifying re-insurance and appropriate action
- Effective screening actions
- Providing quality and correct feedback on high level technical queries
- Working within higher level mandates
- Negotiating with internal and external clients
- Building and maintaining relationships at various levels within the organisation including CCC,
- Distribution and HO underwriting
- Strong retention (profitability and growth) focus

**QUALIFICATIONS AND EXPERIENCE**
- A minimum of 10 years underwriting experience within a short-term Commercial insurance industry required.
- Grade 12
- IISA professional membership (associate)
- FAIS compliant: NQF level 6 (Commercial Lines)
- Proficiency in MS Word and Excel
- Regulatory Examination (RE) advantageous
- Extensive commercial short-term insurance knowledge
- Commercial product training (SMK’s) and Risk Identification program/qualification advantageous
- A good understanding of operational processes, SLA’s and commercial quoting tools.

**SKILLS**
- Good communication and negotiation skills
- Proficient in Afrikaans and English
- Strong client service orientation
- Strong analytical skills
- Ability to work under pressure
- Strong sense of self-management
- Strong relationship building and network skills (internal and external parties)

**COMPETENCIES**
- Delivering results and meeting client expectations
- Ability to cope with conflicting demands and to prioritise tasks
- Ability to influence
- Enterprising and commercial thinking
- Deciding and initiating action
- Relating and networking
- Analysing
- Achieving personal work goals and objectives
- Continuous professional development
- Researching
- Planning and organising
- Writing and reporting
- Following instructions and procedures

**Build a successful career with us**
- We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future - your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth. Through its five business clusters - Sanlam Fintech, Sanlam Life and Savings, Sanlam Investment Group, Sanlam Allianz, Santam, as well as MiWay and the Group Office - the group provides many opportunities for growth and development.**Turnaround time**Closing Date:11 October 2024**
- ABOUT THE COMPANY- Santam is the market leader in the general insurance industry in Southern Africa. We are a large, diversified, expanding and transforming company and while based in South Africa, we are rapidly moving into a number of emerging markets.- Our success is rooted in our passion for our clients and everything we do is centered on our delivery of insurance good and proper. We’re about people. People drive our business, so it follows that we want to recruit the best people possible whether they work for us permanently or for a short time as temporary employees.- At Santam we are committed to transformation and embracing diversity. This commitment is what drives us to achieve a diverse workplace with employment equity as a key goal to create an inclusive workforce, representative of the demographics of our society.- In achieving our employment equity goals, we give preference to applicants from the designated groups in alignment with the divisions Employment Equity targets.

  • Call Centre Agent

    4 months ago

    Johannesburg, South Africa Merchants Full time

    Call Centre Agent Position Overview: As a Call Centre Agent (Customer Service Representative), you will be a leading Brand Ambassador serving as the first point of contact for customers. We are looking for candidates who have a keen interest in solving customer issues and answering questions while being committed to delivering exceptional customer...

  • QA Analyst

    6 months ago

    Johannesburg, South Africa CallForce Full time

    The Quality Assurance Analyst (QA) is responsible for assessing the quality of the performance of our call centre. The QA will monitor outbound calls and email responses to assess associates' demeanor, technical accuracy, customer service performance, and conformity to company policies and procedures. This individual will assist in developing, creating and...

  • Quality Assurance Agent

    1 month ago

    Johannesburg, South Africa Jobted ZA C2 Full time

    Rosebank - Johannesburg Requirements: 1-3 years of experience in a similar role - QA in Call Centre Previous quality control experience Call Centre Knowledge Good admin skills Must have good EXCEL

  • Quality Assurance Agent

    1 month ago

    Johannesburg, South Africa Recruitment Dynamix (Pty) Ltd Full time

    Rosebank - JohannesburgRequirements:1-3 years of experience in a similar role - QA in Call CentrePrevious quality control experience Call Centre Knowledge Good admin skillsMust have good EXCEL

  • Business Analyst III

    1 month ago

    Johannesburg, Gauteng, South Africa Nedbank Full time

    Job Title: Business Analyst IIIWe are seeking a highly skilled Business Analyst III to join our team at Nedbank. As a Business Analyst III, you will play a critical role in enabling change by defining the needs and rationale for change, understanding the current state, and determining the activities required to move from the current to the future state.Key...

  • Call Centre Manager

    7 months ago

    Johannesburg, South Africa Action Appointments Full time

    _The_ _South African Guide-Dogs Association for the Blind provides services to enhance the lives of visually and physically impaired individuals, and children with autism._ Based in Johannesburg, the Guide Dogs Association seeks to appoint a **CALL CENTRE MANAGER** GDA is looking for a skilled Call Centre Manager to supervise daily operations and...

  • Call Centre Manager

    4 months ago

    Johannesburg, South Africa Afrihost Home Connect Full time

    We are seeking a highly motivated and experienced Call Centre Manager to oversee our customer service operations. The ideal candidate will be responsible for managing a team of customer service representatives, ensuring efficiency, productivity, and customer satisfaction. The Call Centre Manager will play a crucial role in maintaining high service standards...

  • Quality Assurance Analyst

    8 months ago

    Johannesburg, South Africa CallForce Full time

    The Quality Assurance Analyst (QA) is responsible for assessing the quality of the performance of our call centre. The QA will monitor outbound calls and email responses to assess associates' demeanor, technical accuracy, customer service performance, and conformity to company policies and procedures. This individual will assist in developing, creating and...

  • Project Manager Iii

    6 months ago

    Johannesburg, South Africa Tych Business Solutions Full time

    **Job ID**: 89889**Date Posted**: Posted 4 hours ago**Location**: Johannesburg**Job Title**: PROJECT MANAGER III (INFRASTRUCTURE & DATA CENTRE SPECIALIST) FTC - JOHANNESBURG - GAUTENG Description: - To plan; direct and co-ordinate the activities of enterprise-wide projects to ensure that project goals are accomplished and to develop project plans...

  • Call Centre Supervisor

    6 months ago

    Johannesburg North, South Africa Nova Connect Full time

    **MAIN PURPOSE OF POSITION** - Provide dynamic leadership to our warm up team. - Guide and motivate the team. - Achieve required daily and monthly targets. - Manage employee turnover rate. - Focus on consistently improving performance and process. - Implement an annual performance review process for all team leaders KEY ACCOUNTABILITIES: - Efficiently...

  • Call Centre Manager

    3 weeks ago

    Johannesburg, Gauteng, South Africa Nedbank Full time

    Job Requisition and Talent Acquisition Specialist contactREQ: 136725Role: Team: Service Centre X2Job Family: Sales And ServicesCareer Stream: Call Centre (Service)Leadership Pipeline: Manage OthersJob Purpose: To manage and lead call centre agents to enable them to achieve their deliverables in line with Nedbank strategy.Key Responsibilities:Measure quality...

  • Quantitative Analyst Iii

    2 months ago

    Johannesburg, South Africa FirstRand Full time

    Job Description Hello Future Quantitative Analyst III Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen. As part of our talent team, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to...

  • Call Centre

    1 month ago

    Johannesburg, South Africa Jobted ZA C2 Full time

    Call Centre - Team Leader, warm and friendly Call Centre in Rosebank. In bound, sales. Main Job Function: You will manage and direct call centre agents in achieving their required daily duties. Your role will be to take accountability for Call Centre Agents through daily monitoring, a compilation of reports, and some coaching assisted by a...

  • Call Centre Supervisor

    2 months ago

    Johannesburg, South Africa Pink Elephant Full time

    We are seeking a skilled and dynamic Supervisor to oversee Call Centre operations and manage the INFOR EAM system's security and administration. This role requires a strong leader who can enhance call centre performance, drive process improvements, and effectively manage user access and data integrity within the INFOR EAM system. **Key...

  • Business Analyst III

    4 hours ago

    Johannesburg, Gauteng, South Africa Nedbank Full time

    Nedbank seeks a seasoned Business Analyst III with expertise in enterprise transformation to join their Wealth Management SA Business Unit.Job DescriptionThis role involves defining the needs and rationale for change, understanding the current state, and determining the activities required to move from the current to the future state by applying business...

  • Call Centre Agent

    8 months ago

    Johannesburg, South Africa People Dimension Full time

    **Job Description/Duties**: - Call Centre Agent for an IT Services and Repair Centre. **Minimum Requirements**: - Matric - Call Centre Agent, with experience. - IT Sector knowledge. - Excellent English communication skills and customer service.

  • Call Centre Manager

    5 months ago

    Johannesburg, South Africa Pollock and Associates Full time

    Call Centre Manager Call Centre BPO ~ Manufacturing Johannesburg East, Johannesburg - Gauteng - South Africa Are you ready to lead a dynamic team that provides world-class customer service? We are seeking a skilled Call Centre Manager to oversee our clients Inbound and Outbound CRM support operations within the manufacturing sector. Reporting directly to...

  • Business Analyst III

    4 weeks ago

    Johannesburg, Gauteng, South Africa Nedbank Full time

    Job SummaryWe are seeking a highly skilled Business Analyst III to join our team at Nedbank. The successful candidate will be responsible for enabling change by defining business needs and rationales, understanding the current state, and determining activities required to move from the current to the future state.Key ResponsibilitiesConduct iterative and...

  • Call Centre Agent

    5 months ago

    Johannesburg, South Africa Respublica Student Living Full time

    Respublica is looking for dynamic Call Centre Agents to join the team at Head Office. The individuals must be energetic and a self-starter that can interact and communicate with stakeholders at different levels. To be successful in this position you need to be organized, be able to handle a large volume of inbound and outbound calls, identify customer needs...

  • Call Centre Agent

    5 months ago

    Johannesburg, South Africa British Airways Full time

    **CALL CENTRE AGENT - JOHANNESBURG** **THE ROLE** The role of the call centre agent is to ensure that the professionalism of IAG Cargo is upheld at all times. Making sure that all of our freight forwarding customers are managed in an appropriate manner and that their cargo bookings are made swiftly with the best customer service that can be provided. The...