Front Desk Coordinator
2 weeks ago
We are looking for a professional and competent Front Desk Coordinator to assist in managing the front desk area and to supervise the Therapists.
You will be the primary point of contact between the salon clients and the salon team. You will be directly working with the Salon Owner. You should be capable to manage customers with elegance, even amid peak demand hours. You will assist them in boosting their reputation by building friendly relationships with clients.
**Responsibilities**
- Greeting and welcoming customers in a friendly and professional manner.
- Tending to customer needs, inquiries, and complaints.
- Supervising the Therapists
- Informing Therapists about customer appointments and requirements.
- Processing bookings and cancellations, and managing appointment schedules.
- Ensuring that the reception area is kept clean and professional.
- Assisting with marketing and sales by providing customers with information on promotions and new products and services.
- Processing transactions and issuing receipts.
- Performing administrative tasks such as filing, updating records, and logging transactions.
**Requirements**:
- Matric
- Experience working in the Hospitality/Restaurant industries
- Proficiency in administrative computer software such as MS Word, Excel, and Outlook.
- The ability to remain calm and professional in stressful situations.
- Strong marketing and sales abilities.
- Excellent customer service and skills.
- Consistent professional presentation and pleasant demeanor.
- Strong written and verbal communication skills.
- Exceptional time management and organizational abilities
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