Senior Director Customer Services

2 weeks ago


Johannesburg, South Africa Recruitmentmatters Full time

Our client is looking for a Senior Director Customer Services to join their team.

Designs and develops the customer services strategy on the country level, within the limits of the Global and Regional customer’s services strategy, to ensure that best-in-class services are provided to the company’s customers.
- Design, develop and execute customer service initiatives and strategies that will ensure service excellence and best-in-class service is delivered to the company Customers to support country business imperatives and strategic plans in alignment with the company’s global/regional strategy.
- Leads, directs and controls all customer service policies, procedures, and activities by providing best in class standards with a view towards establishing and maintaining a competitive advantage in the country so that they meet the organization’s overall business objectives.
- Monitors/Reduces the cost and maximises effectiveness of activities to prioritize spending and resource allocation on the country level.
- Drive achievement of all KPI targets through effective management of the Customer Service function in the country.
- Develops and implements systems, standards, targets, and customer feedback mechanisms to monitor customer service performance and ensures that activities are efficient, consistent, reliable, and in high quality.
- Liaises with Regional Office, Worldwide Network, OPS, IT, CPD, etc. to ensure that customer service strategies and activities are integrated with other parts of the business and aligned with the overall subsidiary/global line of business objectives to maintain our competitive edge.

**Key Skills**
Communication,
Problem Solving,
Diplomacy,
Motivation,
Trust,
Empathy,
Vision,
Emotional Intelligence
- Job Role: Senior Director Customer Services
- Industry: Transport / Shipping /Logistics
- Salary: Negotiable

**Required Skills**:

- 10 Years of Experience- Qualifications- University bachelor degree in a business discipline or relevant education
- Post-graduate qualification in Management
- Minimum 10 years’ experience within Customer Services, accompanied with a wide experience at senior level preferably in Logistics/Courier sector or service oriented business.
- Has multinational and cross border experience
- Has managed large teams of 15
- Minimum 3 years leadership experience

**Additional Requirements**:



  • Johannesburg, South Africa Recruitment Matters Full time

    Our client is looking for a Senior Director Customer Services to join their team. Designs and develops the customer services strategy on the country level, within the limits of the Global and Regional customer’s services strategy, to ensure that best-in-class services are provided to the company’s customers. - Design, develop and execute customer...


  • Johannesburg, Gauteng, South Africa Set Consulting Full time

    **About Us:** At Set Consulting, we are committed to delivering exceptional customer experiences in the tourism industry.**Job Summary:** We are seeking a highly skilled Customer Service Director to lead our helpdesk operations and provide exceptional customer service.**Responsibilities:Team Leadership: Foster a collaborative team environment, set clear...


  • Johannesburg, South Africa HR Genie Full time

    Designs and develops the customer services strategy on the country level, within the limits of the Global and Regional customers services strategy, to ensure that best-in-class services are provided to the companys customers. Design, develop and execute customer service initiatives and strategies that will ensure service excellence and best-in-class service...


  • Johannesburg, South Africa Mimecast Full time

    Senior Director, SMB Customer Success About this Position Mimecast is looking for an experienced Customer Success leader to own and drive the strategy for our high volume / SMB customer base. The Senior Director, SMB Customer Success will be a key member of the Customer Success leadership team, ultimately reporting into Mimecast’s Customer Excellence...


  • Johannesburg, Gauteng, South Africa Osiris Trading Full time

    At Osiris Trading, we're seeking a Gaming Operations Director to drive our team's success. This role involves participating in the formulation of strategies and plans for sustainable growth, focusing on communication strategies and scalability.Developing standard operating procedures to ensure efficient departmental operation and service delivery is a key...


  • Johannesburg, South Africa Samsung Customer Care Center Full time

    Role Summary: The role of Customer Service Agent requires excellent listening and communication skills and requires exceptional customer service throughout. We strive to exceed customer expectations, respond quickly and minimize customer frustrations, and provide strong customer support through professionalism, empathy, friendliness, and a quick decision on...


  • Johannesburg, South Africa Mastercard Full time

    Our Purpose We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our...


  • Johannesburg, Gauteng, South Africa myGwork - LGBTQ+ Business Community Full time

    Customer Success DirectorWe're looking for a talented Customer Success Director to lead our efforts in delivering exceptional customer experiences. As a director, you will be responsible for developing and implementing sales strategies per customer in alignment with Reckitt Benckiser's strategic objectives.This includes managing the customer relationship on...

  • IT Service Director

    2 days ago


    Johannesburg, Gauteng, South Africa Standard Bank of South Africa Limited Full time

    We are seeking an IT Service Director to join our team at Standard Bank of South Africa Limited. In this role, you will be responsible for proactively directing the service lifecycle management of large and complex customer-facing business IT services.About UsStandard Bank of South Africa Limited is a leading financial services provider in South Africa. We...


  • Johannesburg, South Africa OLIVER Full time

    **Role**: Client Service Director **Location**:Johannesburg, South Africa **ROLE MISSION** **As Client Service Director, **you will be expected to demonstrate a cross functional range of skills and experience. You must have a proven track record in managing and overseeing client portfolio's, strategically leading and growing client service teams, and...

  • Account Director

    2 weeks ago


    Johannesburg, South Africa Cardilogix Full time

    Job Overview **Date Posted**: Posted 1 min ago **Location**: Johannesburg, Gauteng **Job Title**: Account Director **Salary**: R45,000 - R55,000 **Salary Type**: Negotiable **Education Level**: Diploma **Job Level**: Intermediate **Required Experience**: 3 - 5 Years Account Director - Johannesburg An Account Director position is available in...

  • Account Director

    2 weeks ago


    Johannesburg, South Africa Cardilogix Full time

    Job Overview **Date Posted**: Posted 4 hours ago **Location**: Gauteng, Johannesburg, South Africa **Job Title**: Account Director **Salary**: R60,000 - R68,000 **Salary Type**: Negotiable **Education Level**: Bachelors Degree **Job Level**: Management **Required Experience**: 10 - 15 Years Account Director - Johannesburg An Account Director...


  • Johannesburg, Gauteng, South Africa Clicks Group Full time

    About UsAt Clicks Group, we believe that customer satisfaction is key to our success.Job OverviewWe are seeking an experienced Customer Service Senior Supervisor to join our team and lead our customer service team to deliver exceptional customer experiences across our stores. This role requires a strong people person with excellent communication and...


  • Johannesburg, Gauteng, South Africa Top Talent Professional Services Full time

    About the RoleThis is an exceptional opportunity for a seasoned IT professional to join our team as Director of IT Strategy. As a key member of our leadership team, you will be responsible for developing and implementing technology strategies that align with our business objectives.You will lead a team of IT professionals in delivering high-quality...


  • Johannesburg, Gauteng, South Africa Recruitment Dynamix (Pty) Ltd Full time

    Company OverviewRecruitment Dynamix (Pty) Ltd is a dynamic and customer-focused company committed to delivering exceptional experiences. We are looking for a passionate leader who thrives in a fast-paced environment and has a talent for motivating teams to drive success.The RoleAs a Call Centre Team Leader, you will be at the forefront of shaping and...


  • Johannesburg, Gauteng, South Africa Wilderness Full time

    Job title : Customer Service LiaisonJob Location : Gauteng, JohannesburgDeadline : March 14, 2025Quick Recommended LinksJobs by Location Job by industries Detailed ResponsibilitiesCollaborate with all pertinent business stakeholders in investigating and aiding complaint resolution, ensuring continuous communication, providing insights, and making...


  • Johannesburg, South Africa DHL Full time

    **IT’S NOT JUST AN OPPORTUNITY TO GET ON THE CAREER LADDER.** **IT’S AN OPPORTUNITY TO HELP THE WORLD GET ON TOGETHER** Why do people call us the world’s most international company? Is it because we operate in more countries than any other logistics provider? Is it because we invented cross border shipping over 45 years ago? Or is it, perhaps,...


  • Johannesburg, Gauteng, South Africa Pineapple Full time

    Pineapple is committed to providing exceptional insurance solutions to customers through the innovative use of technology.We are seeking a highly skilled Key Accounts Team Manager who can lead our team and drive business growth.Main Objectives:Lead a team of customer service representatives, ensuring they meet performance targets and deliver high-quality...


  • Johannesburg, Gauteng, South Africa MSP Staffing LTD Full time

    Company OverviewMSP Staffing LTD is a renowned provider of exceptional client services. We pride ourselves on fostering long-lasting relationships with our clients, built on trust, transparency, and expertise. Job DescriptionWe are seeking an accomplished Customer Experience Director to oversee the entire client contract lifecycle. Your primary...


  • Johannesburg, Gauteng, South Africa Publicis Groupe Full time

    About the Role:We are seeking a highly experienced Senior Account Director to join our team. As a key member of our client service team, you will be responsible for delivering exceptional results-driven services to our clients, driving business growth through effective brand strategy and customer engagement.Key Responsibilities:Client Relationship...