Technical Support Specialist

21 hours ago


Northern Suburbs, South Africa Be Different Recruitment Full time

Western Cape, CPT - Northern Suburbs
- (Market related)

Our client a leading law firm is urgently looking for a Technical Support Specialist to urgently join their team.

The technical support specialist is a generalist position devoted to all aspects of computer assets management, set-up, installation, troubleshooting, service, upgrades, and maintenance. The position can also include handling how computers connect to each other or the rest of the network; printing, both locally and on the network; and auxiliary devices such as tablets, PDAs, and smartphones. The job duties can be performed remotely from a central location, on premise, or in a combination of the two. The position will require some physical activity such as lifting and moving computer equipment into place or crawling in tight spaces.

**In order to be considered the following is required**:

- A+ Certification
- MS Office certification (MUST)
- ITIL Certification (Advantageous)
- 3 - 5 years technical support experience with specific focus on Client Service, Implementation, Maintenance and Troubleshooting of:

- Windows Desktop Operating Systems
- Must have strong Microsoft product knowledge
- Microsoft Office 365 product knowledge
- Hardware and software support at all levels
- Active Directory administration
- Basic Networking support (LAN, WLAN, Telephony)
- Desktops / Laptops (preferably Dell)
- Printers (Network / Local)
- Support on Smartphones and Tablets (Apple and Samsung)
- Very strong admin skills, some asset management / tracking experience would be preferable

**Personal Attributes**:

- Firm character, obtain respect from colleagues and subordinates
- Good verbal and written communication skills
- Able to effectively interface with clients and team members
- Performances orientated and have good work ethic
- Be able to successfully transfer knowledge to team members, colleagues and all employees of the firm
- Analytical and have the ability to follow procedures and processes
- Have excellent problem solving skills
- Be able to work under pressure
- Be a self-starter
- Interact with users to provide and process information in response to problems inquiries and request about IT and all IT Support
- Follow standard processes and procedures
- Identify and escalate priority issues when needed
- Redirect problems to appropriate resource
- Follow up and make scheduled call backs to users where necessary
- Follow up with users
- Stay current with system information, changes and updates

Information displayed above not limited to advertisement.
- For more information please contact:

- Miller Mkandhla


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