IT Support Technician
5 days ago
3years
- End user IT support
- Systems maintenance
- Troubleshooting, diagnosing and resolve system errors and, where necessary escalating issues
- Creating, maintaining and publishing all supporting documentation on the various systems
- Acting as a point of control for all data and information of relevant services
- Ensuring all activities are compliant with current legal and company regulations
- Supporting all IT-related work
**Qualifications and Experience**:
- Grade 12
- 3-5 years experience
- Windows 10
- Active Directory and Microsoft Exchange
- Hyper-V / VMWare
- Windows Server 2016/2019 and Active Directory
- Backups
- Printer support
- Networking configuration and setup - Routers, Switches, LAN/Wan, VPN, DNS, DHCP, WiFi
- A+, N+ and MS Certification preferable
- Previous customer service experience with assisting end users
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