IVA - Call Centre Agent

2 weeks ago


Mount Edgecombe, South Africa Consumer Links Full time

**IVA - Call Centre Agent**

Consumer Links are a global provider of Business Process Outsourcing (BPO) services with a difference. We believe that BPO should be about more than just cost savings — it should also be about driving real business value and creating lasting relationships.

**Skills and Competencies**
- Computer literate
- Excellent written and verbal communication skills
- Organized and focused
- Sales experience in a call centre environment.

**Requirements**:

- Minimum of 2 years Inbound/ Outbound contact centre sales experience.
- IVA experience
- Knowledge of various sales techniques and objection handling.
- Comfortable working with targets
- Must be willing to work a UK campaign shift.
- Excellent communication and interpersonal skills
- Problem-solving and critical-thinking skills
- Well spoken

**Shifts/Working Hours**
- UK rotational shift
- Closed on UK Bank Holidays
- All applicants must be able to commute daily to our offices in Mount Edgecombe, Durban.

**Salary**:

- A lucrative basic salary + attendance bonus + shift allowance + commission.


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