Call Centre Customer Service Agent

3 weeks ago


Mount Edgecombe, South Africa Consumer Links Full time

**Customer Service agent - B2B sales**

Consumer Links are a global provider of Business Process Outsourcing (BPO) services with a difference. We believe that BPO should be about more than just cost savings — it should also be about driving real business value and creating lasting relationships.

**Skills and Competencies**
- Computer literate
- Excellent written and verbal communication skills
- Organized and focused
- Sales experience in a call centre environment.

**Requirements**:

- Previous B2B sales experience.
- Minimum of 6 months Customer Care experience withing a Contact Centre environment.
- Neutral accent and fully proficient in the English language.
- Good presentation and communication skills.
- Active listening skills.
- Flexibility on time and shifts.
- Reliable transport to Mount Edgecombe.
- Must be able to work under pressure and be a quick thinker.
- Computer literate.
- Excellent telephone and etiquette.

**Shifts/ working hours**
- Monday to Thursday 9am - 6pm (South African), Fridays 9am - 5pm.
- Closed on UK bank holidays.
- All applicants must be able to reliably commute to our offices in Mount Edgecombe, Durban.



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