Call Centre Debt Management Agents

3 weeks ago


Mount Edgecombe, South Africa Consumer Links Full time

Our client is a well-established financial solutions provider based in the UK. We are looking to recruit experienced IVA Advisors to join our sales team based in Mount Edgecombe, Durban. We provide ethical and customer focused financial management plans and insolvency products.

**Duties and Responsibilities**
- Fact-finding on debt levels, investigating incomes, and establishing affordability
- Speaking with clients at length about their current situation, including recording all creditor details along with taking a full income and expenditure
- You will be required to assess the details taken and identify what is the best solution for their circumstances to help clear their debts as soon as possible
- Consultatively presenting debt solutions based on the customer's suitability
- Providing support along the customer journey until the IVA is submitted

**Skills and Competencies**
- PC literate with advanced knowledge of MS Office
- Strong negotiating and closing skills
- Strong communication skills with a good telephone etiquette
- Excellent attention to detail, organizational and planning skills
- Self-motivated, ambitious and money-driven
- You'll need to be calm and empathetic, with the ability to explain things clearly

**Experience**
- Minimum 1 year IVA experience or;
- Minimum 2 years Call Centre sales experience or;
- Minimum 1 year Call Centre sales and 1 year Call Centre customer services experience

**Remuneration**

Market Related (Competitive basic + commission)

**Salary**: R5,500 to R7,500 per month (Basic based on experience) + R750 Attendance Bonus + R750 Shift Allowance + Commission

Ability to commute/relocate:

- Mount Edgecombe, KwaZulu-Natal: Reliably commute or planning to relocate before starting work (required)

Application Deadline: 2023/04/14

Expected Start Date: TBC

**Salary**: R5,500.00 - R9,000.00 per month

Ability to commute/relocate:

- Durban, KwaZulu-Natal: Reliably commute or planning to relocate before starting work (required)



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