Quality Assurance Assessor

2 weeks ago

Pretoria, South Africa Finding Personnel (Pty) Ltd Full time

**JOB TITLE: Quality Assurance Assessor**

**AREA: Pretoria East**

**INDUSTRY: Insurance**

**SALARY / CTC : R 17 000**

**Report to : Quality Assurance Manager**

**Job Overview**:
The overall purpose of a Quality Assurance Assessor is to play a critical role in maintaining and improving the quality of client interactions, ensuring compliance with company policies, industry regulations, and client satisfaction standards. The person will also work closely with various departments to assess interactions, provide feedback, and identify areas for improvement.

**Roles and responsibilities**
- Monitor and evaluate client interactions across various channels, including voice and chat, to ensure compliance with quality standards and regulations.
- Conduct assessments based on predefined criteria and provide constructive feedback to employees, enabling them to improve their performance.
- Collaborate with team members to identify trends and areas for improvement within the call centre.
- Document assessment results and maintain accurate records for quality assurance reporting and analysis.
- Participate in calibration sessions to ensure consistency in evaluation criteria and feedback.
- Assist in developing and updating quality assurance processes and guidelines.
- Work closely with the Quality Assurance Manager to implement quality improvement initiatives.
- Stay updated with industry best practices and regulatory requirements related to quality assurance.

**Minimum Qualifications**
- National Senior Certificate (Matric)
- RE5
- FSCA Recognised Qualification (Advantageous)
- Updated CPD
- Computer Literacy Essential (Microsoft office)
- Reside within 30 km of Menlyn Mall

**Minimum Experience**
- A minimum of two years' experience as a quality assurer in both short
- and long
- term insurance.
- Familiarity with quality control tools and CRM systems.
- Relevant client service background in insurance.

**Skills & Attributes**
- Strong analytical and problem-solving skills with a keen eye for detail.
- Excellent communication and interpersonal skills.
- Ability to work effectively in a team and independently.
- Familiarity with industry regulations and compliance requirements.
- Proficiency in using quality monitoring tools and software.
- Strong organisational skills and ability to manage multiple tasks simultaneously.
- Self-motivated with a focus on maintaining high quality and compliance standards.
- Outstanding time management abilities combined with a goal-orientated mindset.

  • Quality Assurance Assessor

    2 weeks ago

    Pretoria, Gauteng, South Africa Finding Personnel (Pty) Ltd Full time

    JOB TITLE:Quality Assurance AssessorAREA:Pretoria EastINDUSTRY:InsuranceSALARY /CTC :R 17 000Report to : Quality Assurance ManagerJob Overview:The overall purpose of a Quality Assurance Assessor is to play a critical role in maintaining and improving the quality of client interactions, ensuring compliance with company policies, industry regulations, and...

  • Insurance Quality Assurance Assessor

    4 weeks ago

    Pretoria, South Africa Finding Personnel (Pty) Ltd Full time

    JOB TITLE: Quality Assurance AssessorAREA: Pretoria EastINDUSTRY: InsuranceSALARY / CTC : R 17 000Report to : Quality Assurance Manager Job Overview: The overall purpose of a Quality Assurance Assessor is to play a critical role in maintaining and improving the quality of client interactions, ensuring compliance with company policies, industry regulations,...

  • Insurance Quality Assurance Assessor

    4 weeks ago

    Pretoria, South Africa Finding Personnel (Pty) Ltd Full time

    JOB TITLE: Quality Assurance AssessorAREA: Pretoria EastINDUSTRY: InsuranceSALARY / CTC : R 17 000Report to : Quality Assurance Manager Job Overview: The overall purpose of a Quality Assurance Assessor is to play a critical role in maintaining and improving the quality of client interactions, ensuring compliance with company policies, industry regulations,...

  • Insurance Quality Assurance Assessor

    4 weeks ago

    Pretoria, South Africa Adzuna ZA B C2 Full time

    JOB TITLE: Quality Assurance AssessorAREA: Pretoria EastINDUSTRY: InsuranceSALARY / CTC : R 17 000Report to : Quality Assurance Manager Job Overview: The overall purpose of a Quality Assurance Assessor is to play a critical role in maintaining and improving the quality of client interactions, ensuring compliance with company policies, industry regulations,...

  • Insurance Quality Assurance Assessor

    4 weeks ago

    Pretoria, South Africa Finding Personnel (Pty) Ltd Full time

    JOB TITLE: Quality Assurance Assessor AREA: Pretoria East INDUSTRY: Insurance SALARY / CTC : R 17 000 Report to : Quality Assurance Manager Job Overview: The overall purpose of a Quality Assurance Assessor is to play a critical role in maintaining and improving the quality of client interactions, ensuring compliance with company policies, industry...

  • Quality Assurance Assessor

    2 weeks ago

    Pretoria, Gauteng, South Africa We Solve Recruitment Full time

    Title: Quality assurance assessorDepartment: call centrePLEASE NOTE:ONLY CV'S WITH QUALITY ASSURANCE EXPERIENCE WILL BE CONSIDERED. PLEASE DO NOT APPLY IF YOU DO NOT HAVE QUALITY ASSURANCE EXPERIENCE.Job description:- evaluate adherence to company policies/procedures and statutory requirements- evaluate information provided to customers by the customer...

  • Skills Development Quality Assurance Specialist

    2 weeks ago

    Pretoria, Gauteng, South Africa National Department of Public Works, Pretoria Full time

    Skills Development Quality Assurance Specialist (SETA) -Temporary Employment ( Six Months)A skills development quality assurance specialist is urgently required for a 6 months temporary contract, for a government agency based in Pretoria (Hatfield).Job purposeTo accredit and monitor skills development providers to provide training and promote skills...

  • IT Quality Assurance

    2 weeks ago

    Pretoria, Gauteng, South Africa TWK Agri Full time

    TWK Agri has the following vacancy available: IT Quality Assurance (QA) within the Corporate Services Division at Pretoria, Gauteng.Job SummaryResponsibilities and Duties Plan, execute, and oversee product inspection and testing for quality and conformance to specification and deliverables Estimate, prioritize, plan and coordinate testing activities Monitor...

  • Quality Assurance

    2 weeks ago

    Pretoria, Gauteng, South Africa G4S Business Unit:Us Youth Services Full time

    Remuneration and benefits will be commensurate with the seniority of the role and in compliance with company remuneration policy and practice.Job Introduction:G4S Secure Solutions (SA), a leading provider of integrated security management solutions, has a vacancy for a Quality Assurance& Control Manager based at our Head Officein Centurion, reporting to the...

  • Quality Assurance Coach

    2 weeks ago

    Pretoria, South Africa H2R Full time

    Gauteng, Tshwane (Pretoria) - Monthly Cost To Company (Market related, Negotiable) **Quality Assurance Coach with Healthcare Experience** Our client in the Healthcare industry is looking for a Quality Assurance Coach to manage and implement the various service quality assurance measures and quality improvement programmes across all aspects of service...

  • Quality Assurance

    2 weeks ago

    Pretoria, Gauteng, South Africa Pillango Placements Full time

    Gauteng, PTA - East**R R 12000 Monthly Cost To CompanyWe are seeking a skilled and experience Call Centre QA and Compliance Officer to join a legal firm based in Pretoria East.Use your 4-5 years of experience in legal collections or banking, AJS proficiency, and advanced Excel skills to maintain unwavering quality and compliance standards in our vibrant Call...

  • Quality Assurance Manager

    3 months ago

    Pretoria, South Africa Kare Sheet Metal Products Full time

    Sheet Metal manufacturing company based in Hermanstad, Pretoria-West have an position available for an experienced Quality Assurance Manager. Previous experience in the Railway Industry will be for your benefit. - Implement and maintain Commercial procedures to comply with ISO/IRIS requirements. - Implement continuous audits, report findings and ensure...

  • IT Quality Assurance

    4 weeks ago

    Pretoria, South Africa TWK Agri Full time

    TWK Agri has the following vacancy available: IT Quality Assurance (QA) within the Corporate Services Division at Pretoria, Gauteng. **Job Summary** **Responsibilities and Duties** - Plan, execute, and oversee product inspection and testing for quality and conformance to specification and deliverables - Estimate, prioritize, plan and coordinate testing...

  • Quality Assurance Coach

    2 weeks ago

    Pretoria, Gauteng, South Africa H2R Full time

    Gauteng, Tshwane (Pretoria) Monthly Cost To Company (Market related, Negotiable)Quality Assurance Coach with Healthcare ExperienceOur client in the Healthcare industry is looking for a Quality Assurance Coach to manage and implement the various service quality assurance measures and quality improvementprogrammes across all aspects of service delivery, both...

  • Quality Assurance Manager

    3 weeks ago

    Pretoria, South Africa Six Sense Full time

    Gauteng, Tshwane (Pretoria) - Annually Cost To Company (Market related) A well-established public entity is seeking to appoint a Quality Assurance Manager Is responsible for ensuring that products or services meet established standards of quality. **Qualifications and Experience**: - Honours Degree in Industrial Engineering/Mechanical Engineering or...

  • Quality Assurance Manager

    4 days ago

    Pretoria, South Africa Scholtz Partners International (Pty) Ltd Full time

    Our client in the fabrication industry is looking for a Quality Assurance Manager to ensure that all finished goods conform to customer specifications and that all production and related activities comply with Quality Procedures. **Experience required**: - At least 8 years Quality Assurance experience in a Manufacturing Environment at Management Level -...

  • Quality Assurance Coach

    2 weeks ago

    Pretoria, South Africa RecruitForce Full time

    Our client, a managed care organisation based in Pretoria is looking for a Quality Assurance Coach. This is an equal opportunity organisation with various businesses and/ or subsidiaries that service clients in the medical scheme and insurance industries. **Position**:Quality Assurance Coach **Reporting to**: Operational Manager **Location**: On-site at...

  • Education and Training Quality Assurance Manager

    2 weeks ago

    Pretoria, Gauteng, South Africa People Dimension Full time

    Duties & ResponsibilitiesPrimary Key Performance Areas:Manage the ETQA Division:1. Implement, monitor, maintain and improve the organisation's Quality Management System.2. Implement, monitor, maintain and improve the organisation's Assessment and Moderation System.3. Implement, monitor, maintain and improve a stock control system for learning material and...

  • Education and Training Quality Assurance Manager

    4 weeks ago

    Pretoria, South Africa People Dimension Full time

    Duties & ResponsibilitiesPrimary Key Performance Areas:Manage the ETQA Division:1. Implement, monitor, maintain and improve the organisation’s Quality Management System.2. Implement, monitor, maintain and improve the organisation’s Assessment and Moderation System.3. Implement, monitor, maintain and improve a stock control system for learning material...

  • Quality Assurance Pharmacist

    4 weeks ago

    Pretoria, South Africa African Personnel Full time

    Well established Client in Pretoria is seeking a Quality Assurance Pharmacist ideally out of Manufacturing industry; - Matric - Min 3 appropriate pharmaceutical industrial experience - 3 Years Quality Assurance Experience - Manufacturing knowledge - Product quality review report writing - Deviation and CAPA - Registered with the SAPC - Batch review and...