Quality Assurance Officer: Learner Achievements

3 days ago

Pretoria, South Africa PSETA Full time

Coordinate and conduct external moderation site visits;
- Assist in conducting monitoring of skills development providers
- Guide and support prospective and accredited training providers, including constituent ETD Practitioners;
- Assist Specialists in the execution of the Quality Assurance Partner (QAP) related functions;
- Maintain management information system in line with QCTO and SAQA requirements;
- Maintain and manage learner achievements reporting systems
- Assist the SDP’s with linkage of Learners to providers, assessors, moderator,
- Quality assuring learners and providers details for external moderation requests
- Printing assessors and moderators’ registration letters
- Approve learner assessments, generate and print certificates or Statements of Results in line with the PSETA Certification Policy;
- Maintain and update certificate registers, collection register and certificate log register
- Assist in the analysis of data and records to drive continual improvement;
- Assist with the review and revision of support documentation being used in processes;
- Maintain and control documentation to ensure easy access, traceability and comprehensive record keeping;
- Ensure adherence to procedure and applicable service standards;
- Provide input into policies, templates and SOPs;
- Recommend and incorporate cost saving initiatives into budgets and controls expenditure within approved parameters;
- Obtain costing information for events to assist department in budgeting and forecasting;
- Follow up to ensure that invoices are paid timeously and communicates with Finance on processing of invoices;
- Submits NLRD Data to SAQA twice a year as per the NLRD Data load cycle;
- Attends QCTO and SAQA NLRD Workshops;
- Assist specialists with stakeholders engagements;
- Maintains effective working relationships with customers (both internal and external) towards rendering highest quality of services;
- Represent PSETA in meetings with relevant stakeholders;
- Establish and maintain good relations between the manager, staff and external parties;
- In addition to these typical duties, may perform other duties as assigned and required.
- A minimum qualification in Office Administration, Human Resources, Social Science or Business Administration at NQF 6.
- A minimum two (2) years’ experience in a Quality Assurance or SETA environment, as an Administrator or Officer.
- Experience and knowledge in ETQA processes.
- Experience and knowledge of the South African Qualifications Authority (SAQA) Framework, and QCTO requirements.
- Knowledge of the SETA environment, QCTO, SETAs landscape.
- Excellent and proven communication skills (written and verbal) at all levels within the business and with stakeholders.
- Integrity, high ethical standards and conduct.
- Excellent telephone etiquette.
- Analytical, meticulous, accurate and pay attention to detail.
- Ability to multi-task, work under pressure and at times extended hours to meet deadlines (proven and advanced time management skills).
- Valid driver’s licence

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