Technical Call Centre Agent

2 days ago


Parktown, South Africa Business Processing Outsourcing Full time

**Purpose of the Role**
The purpose of the Technical Support Call Centre Agent is to satisfy all customer requests by increasing, developing or retaining the customer base through relationship building, first call resolution and exceptional service delivery.

exceptional service delivery.

Minimum Requirements:

- 12 months customer service or 6 months call centre experience (IT Qualification or IT Experience)
- Previous support with TV Decoders
- **Products**

Cable

Ø Entertainment -Offers different packages from basic to premium packages

Ø Access to premium US subscriptions : HBO Max,Starz,Showtime,Epix,Peacock& Paramount

Voice

Ø Landline services : access to emergency services (911), unlimited calling for international countries

Internet

Ø Connectivity and this is uncapped data but is measured on connectivity speed. How fast one will be able to download and upload

Mobile

Ø Offering of cellphone deals built in with a data plan (Limited or unlimited data )- Completed Matric or Equivalent Qualification
- Ability to work night shifts
- Excellent Computer Skills
- Excellent command of English language is essential

**Example of Shifts**

**Current Shifts**:
**12 hours per day and 4 days in and 3 days off**

**Schedules will be amended as per US Daylight Saving Time (DST).**

Shifts are 12 hours, 2pm to 2am and 4pm and 4am

**Transport**

Areas covered by transport solution

North - Randburg, Northriding, Cosmo City, Diepsloot, Riverside, Windsor

South - All Soweto

East - Spruitview, Eden Park, Thokoza, Vosloorus, Benoni, Boksburg

Westrand - Tshepisong, Kagiso, Roodepoort

Tembisa - Alex, Kempton Park, Midrand, Tembisa

Central - Kensington, Newtown, Marshaltown, CBD, Rosettenville, Maboneng, All JHB

Vaal - Lenasia, Lehae, Ennerdale, Orange Farm

**MUST HAVE EXPERIENCE WORKING WITH INTERNATIONAL CALL CENTRES FROM THE USA / UK**

**Job Types**: Full-time, Permanent

**Salary**: R34.00 - R38.00 per hour

Ability to commute/relocate:

- Parktown, Gauteng: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- Will you be prepared to be in our pipeline or are you available immediately
- Are you willing to work a 12 hour shift 4 days a week and 3 days off for R34.00 per hour training and R38.00 per hour
- Do you live in the following areas for Transport Purposes only when you knock off awkward hours:

- Protea
- Orlando E & Diepkloof
- Chiawelo, Mapetla, Senoane & Dlamini
- Pimville, Rockville, Klipspruit, Moroka N & Whitecity
- ESnakepark aka Doornkop, Dobsonville, Mzimhlophe, Meadowlands & Braamfisher
- Naledi & Moletsane
- JHB,Rosettenville,hursthil
- ALEX and Thembisa
- Emmarentia,randburg,Cosmo,Bryanston

**Education**:

- High School (matric) (required)

**Experience**:

- Technical Call Centre: 1 year (required)
- US/UK International Call Centre: 1 year (required)

**Language**:

- English (required)

Shift availability:

- Night Shift (required)
- Overnight Shift (required)



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