German Speaking Customer Support Representative

4 months ago

Cape Town, South Africa ViVa Outsourcing Full time

We are looking for an outstanding German Speaking customer support specialist to join the ViVa team

(Please note this in an on-site job located in Cape Town)

**About ViVa Outsourcing**:
ViVa Outsourcing is a Cape Town based Start Up, providing business services to international clients. We have ambitious growth expectations, as we operate in the exciting and fast-growing field of online learning. Our offices are in an attractive setting, within a well looked after business park in Tokai. This is an outstanding opportunity to start this journey together with us and to build a dynamic, motivated team around you.

**About our client**:
The client is a leading provider of certification examinations all over the world. For more than 10 years, have played a large role in certifying the know-how of IT professionals in over 90 countries on 6 continents in 10 languages. With over 30,000 certifications per year, they pave the way for successful career development.

**Duties & Responsibilities**:

- Liaise with other departments within the company as required to ensure accurate responses are provided to both customers and team members.
- Ensure any required actions are quickly and accurately taken relating to the nature of the correspondence.
- Ensure all required systems are kept updated with details of the customer’s correspondence, such as the input of new customer information.

Experience and qualifications:

- Experience providing customer support in technical environment
- Have a minimum of 1-2 year experience in Customer Support
- Be quick and efficient
- Experience in dealing with written correspondence
- Proficient in Microsoft Suit (Excel, Word)
- Excellent English and German literary skills

**Salary**: R20,000.00 - R40,000.00 per month

Ability to commute/relocate:

- Cape Town, Western Cape: Reliably commute or planning to relocate before starting work (required)

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