Hospitality Group Operations Director

7 months ago

Johannesburg, South Africa Indalo Hotels and Leisure Full time

**Job description**

A fast-growing Hotels & Leisure Group is seeking the services of Hospitality Group Operations Director.

The purpose of the job is to conceptualise and design a comprehensive end-to-end operations strategy and business plan for the Operations of Indalo Hotels & Leisure to ensure sustainability and profitability across South Africa. The role develops and drives forward long-term strategic planning strategies and policies within the portfolio, to facilitate the achievement of Indalo Hotels and Leisure’s aims and objectives by ensuring the effective and efficient delivery of operational requirements. It furthermore has a strong business-development component.

**NOTE SALARY: NEGOTIABLE WITH SUCCESSFUL CANDIDATE DEPENDING ON YEARS EXPERIENCE AND QUALIFICATIONS**

**Minimum qualifications required**
- Postgraduate qualification (NQF level 8) in Business / Commerce (MBA advantageous)
- Tertiary qualification of a B-Tech or National Diploma in Hospitality Management Studies
- Driver's licence

**Minimum Experience**
- 10 - 12 years’ experience in the Hotels & Leisure Industry
- 10+ years’ experience at a Senior Manager level in the Hospitality Sector
- Minimum of 10 years of SA Hospitality Management experience with at least 5 years of which are as a multi-unit GM role, preferably with a large group or International Branded establishment with management of at least 250 keys plus assets.
- Experience with Hotel and Multiple-Property Management, as well as Golf-clubs Essential.
- International Experience Essential

**JOB DETAILS**

**Essential Strategic Management**
- Keeps abreast with legislation, Acts, Bills, Regulations and amendments thereto, trends, theories and practices underlying Hospitality Operations-related systems data and processes
- Evaluates and comments on applicability of specific key performance indicators and measures against outcomes detailed in the Division’s business and strategic plans
- Participates in and contributes to the development and implementation of the overall Indalo Hotels & Leisure Group business plan
- Presents a conceptual framework of current and future interventions necessary to achieve acceptable levels and standards of service delivery
- Provides strategic vision and sets the direction for the Division
- Complies with performance management requirements for Division
- Oversees compliance with occupational health and safety legislation and plans
- Sets the long-term strategy and objectives for the Operations Division, taking into account economic, social and international variables
- Facilitates and assists Managers in the identification, analysis and resolution of strategic issues within the Division
- Provides inputs into the strategic planning processes to promote consistency and alignment with corporate goals and objectives of Indalo Hotels & Leisure Group
- Monitors and manages the execution of business plans and action steps set out in the business plan
- Assesses new or altered needs, challenges and opportunities and facilitates the incorporation thereof into existing policy documents, where necessary
- Identifies, formulates and oversees the development of programs, projects and operational guidelines

**Business Development**
- Researches and identifies potential bid and tender opportunities in line with Indalo Hotels & Leisure’s strategic priorities
- Identifies and obtains approvals for new projects
- Identifies and develops new relationships for new business opportunities
- Delivers presentations to potential clients and stakeholders on Indalo Hotels & Leisure and its product offerings
- Gathers competitor insights on bid submissions
- Submits reports on prospective projects
- Provides input into annual budgets
- Advises the CEO on hospitality management trends and developments in order to inform Indalo Hotels & Leisure’s decision-making
- Review the monthly and annual target segments for growth opportunities in the public and private sectors
- Creates and maintains a tender bid library of company information and literature to analyse performance, identify best practice and ensure that there is a point of reference to successful and non-successful tenders
- Engages with relevant bid and tender portals across all sectors, both public and private, to ensure maximum representation
- Attends briefings and clarification sessions in order to further understand requirements of the tender
- Conducts bid profiling, risk analysis and risk mitigation assessments with internal and external stakeholders in order to guide Senior Management on the decision on whether to participate in a bid

**Development and Oversight of the Operations Plan and Operating Model**
- Analyses the Indalo Hotels & Leisure Group strategy and business plan to determine the relevant deliverables for the Operations Division
- Develops the Operations business plan, measure and targets with an emphasis on:

- Operational efficiency
- Property Management Operations
- Busin

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