Service Manager
6 months ago
**Job Number**
- 72660
**Job Type**
- Permanent
**Job Title**
- Service Manager
**Computer Skills**
- MS PowerPoint,MS Word
**Industry**
- Manufacture
**City**
- Ekurhuleni (East Rand)
**Province**
- Gauteng
**Responsibilities include**:
**Staff leadership and performance management**
- Recruit, mentor, and develop the service team and nurture an environment where they can excel through encouragement and empowerment.
- Ensure effective communication of relevant information between departments.
- Manage performance through counselling, training, and corrective action.
- Manage disputes/ grievances/ changes in accordance with procedures and accepted practices.
- Monitor processes and implement/maintain/improve systems to ensure effective and efficient outcomes.
- Maintain an orderly workflow according to priorities.
- Always keep a safe and clean workspace.
**Project Execution**
- Delegate and direct service tasks; monitor the progress of all current and pending projects.
- Taking ownership of customers issues and following problems through to resolution.
- Develop service procedures, policies and standards.
- Monitor dispatch of equipment/delivery against targets and take timeous corrective action.
- Liaise with customers as required and ensure effective customer feedback.
- Keep accurate records and document customer service actions and discussions.
- Resolve/assist in the resolution of disputes with customers/subcontractors on site.
- Consistently deliver incredible customer service experiences by offering knowledge, advice, and answering questions and concerns.
- Act as the highest source of information for all service, inventory, and product knowledge concerns and work process matters (for both employees and customers).
- Implement and maintain company health and safety and quality standards.
- Achieve departmental budget requirements and national service KPI’s.
**Business strategy/planning/budgeting**
- Coordinate development of departmental business plan and budget.
- Control resources and utilise assets to achieve qualitative and quantitative targets.
- Develop performance targets and monitors progress/takes corrective action where required.
- Receive monthly costs, analyse variances, report against variances and take corrective action.
- Advise management on new developments and opportunities and contribute to the formulation of business strategies and policies.
- Complete and submit reports as required**Inherent Requirements**
**Requirements**:
- Must have a Diesel / Earthmoving Equipment trade or related trade test certificate.
- Appropriate Business Administration qualifications.
- Must have experience in service management, working specifically on Earthmoving Equipment.
- A Business or related field qualification will be an added advantage.
- Decision making ability.
- Ability to balance strategic and operational involvement.
- Strong staff management skills.
- Good written and verbal communication in both English and Afrikaans languages where necessary.
**What Qualification**
- Diesel / Earthmoving Equipment Trade or related Trade Test
**Minimum Qualification**
- Certificate
**Status**
- Available
-
Service Manager
6 months ago
East Rand, South Africa SydSen Recruit Full timeDealership Service Manager - East Rand Are you a dynamic leader with a passion for the Automotive Industry and a proven track record in the Service Department? Our client is seeking a skilled and motivated individual to take on the role of **Service Manager** at their Premium Brand dealership. **Key Responsibilities**: - Lead a team of skilled technicians...
-
Service Manager
2 months ago
East Rand, South Africa Sydsen Full timeOur client is on the hunt for a highly skilled and motivated individual to assume the role of Service Manager at their dealership.Primary Responsibilities: Lead a team of proficient technicians and service advisors to provide exceptional automotive services. Cultivate a positive and collaborative work environment. Ensure the delivery of high-quality vehicle...
-
Service Manager
6 months ago
East Rand, South Africa Unique Personnel Full time**Job Number** - 72662 **Job Type** - Permanent **Job Title** - Service Manager **Computer Skills** - MS Excel,MS PowerPoint,MS Word **Industry** - Construction **City** - Ekurhuleni (East Rand) **Province** - Gauteng **Responsibilities include**: **Staff leadership and performance management** - Recruit, mentor, and develop the service team and...
-
Service Manager
1 month ago
East Rand, South Africa ATripleA Recruitment and Temps Full timeJob Title: Service ManagerJob Summary:We are seeking a highly skilled Service Manager to join our team at ATripleA Recruitment and Temps. The successful candidate will be responsible for managing our technical department, overseeing technical staff and operations on a national level, and interacting with various stakeholders.Key Responsibilities:Manage...
-
Service/Maintenance Manager
1 month ago
East Rand, South Africa ATripleA Recruitment and Temps Full timeJob-title: Service/Maintenance Manager (East Rand, Johannesburg) Main Purpose: We are seeking a qualified Service/Maintenance Manager in our technical department. The ideal candidate will possess relevant qualifications and experience in mechanical engineering and the HVAC (heating ventilation air-conditioning) sector, demonstrating the capability to...
-
Operations Services Manager
6 months ago
East Rand, South Africa Unique Personnel Full time**Job Number** - 70669 **Job Type** - Permanent **Job Title** - Operations Services Manager **Computer Skills** - Ms Office **Industry** - Construction **City** - Ekurhuleni (East Rand) **Province** - Gauteng **Job Summary** - The Operations Services Manager oversees projects from the start through to completion. - The Operations Services Manager job...
-
Automotive Service Operations Manager
1 month ago
East Rand, South Africa Sydsen Full timeWe are looking for a skilled and motivated individual to assume the role of Service Manager at Sydsen. This position is responsible for leading a team of technicians and service advisors to provide exceptional automotive services. The role involves cultivating a positive and collaborative work environment, ensuring high-quality vehicle maintenance and repair...
-
Customer Orders Administrator
6 months ago
East Rand, South Africa Nuwkem Service Providers Full timeWe are seeking a dedicated and detail-oriented individual to fill the role of Customer Orders Administrator at our company based in **Germiston**. As a crucial member of our team, you will play a pivotal role in managing customer purchase orders and ensuring a seamless delivery and collection process. **Key Responsibilities**: - Efficiently receive and...
-
Reliability Services Manager
8 months ago
East Rand, South Africa ClarkHouse Human Capital Full timeGauteng, East Rand Bachelor of Engineering preferably in Mechanical Engineering. Senior hands on and strategic leader who can build a team and a new division. This is an exciting opportunity for a senior mechanical engineer to build something from a clean canvas. The company specialises in modular technology, and have a number of modular assembled plants...
-
Service Manager
6 months ago
East Rand, South Africa Ecowize Full time**Responsibilities include**: - Manage and lead Pest Control and Hygiene team. - Effectively resolve client queries on a daily basis. - Coaching and mentoring of staff. - Drive Occupational Health and Safety and make recommendations to improve the process. - Ensure internal and external audits standard are met. - Close out any raised non-conformance. -...
-
Service Administrator
6 months ago
East Rand, South Africa Unique Personnel Full time**Job Number** - 72996 **Job Type** - Permanent **Job Title** - Service Administrator **Computer Skills** - MS Office,SAGE **Industry** - Engineering **City** - Ekurhuleni (East Rand) **Province** - Gauteng - Reports To : Aftermarket Manager- Main Responsibilities / Functions of Job: - To provide administrative support to the Service departments by: -...
-
Technical Customer Service Teamleader
6 months ago
East Rand, South Africa Unique Personnel Full time**Job Number** - 73089 **Job Type** - Permanent **Job Title** - Technical customer Service Teamleader (Lab Manager) **Computer Skills** - ISO 14001,IATF 16 949,MS Office **Industry** - Chemical **City** - Ekurhuleni (East Rand) **Province** - Gauteng - The incumbent will be responsible for internal and external customer services and adherence to...
-
Customer Service Supervisor
6 months ago
East Rand, South Africa Unique Personnel Full time**Job Number** - 70972 **Job Type** - Permanent **Job Title** - Customer Service Supervisor **Computer Skills** - JD Edwards,MS Excel,SAP,MS Office **Industry** - Manufacturing **City** - Ekurhuleni (East Rand) **Province** - Gauteng - Job Purpose: The primary purpose of the Customer Service Supervisor role is to create the highest level of customer...
-
Service Operations Strategist
3 weeks ago
East Rand, South Africa Unique Personnel Ltd Full timeJob Summary:We are seeking a skilled Service Operations Strategist to manage the service department at Unique Personnel Ltd. The successful candidate will be responsible for ensuring the smooth day-to-day running of services to all customers.About Us:Unique Personnel Ltd is a leading provider of operations management services. Our company prides itself on...
-
Field Service Technician
6 months ago
East Rand, South Africa Unique Personnel Full time**Job Number** - 72293 **Job Type** - Permanent **Job Title** - Field Service Technician **Computer Skills** - Ms Office **Industry** - Engineering **City** - Ekurhuleni (East Rand) **Province** - Gauteng - Reporting to the Operations Manager and Sales Manager- The position is an on-site role for a Field Service Technician.- Responsible for installing,...
-
Customer Service Agent
6 months ago
East Rand, South Africa SoluGrowth (Pty) Ltd. Full timeSolugrowth is looking for a Customer Service Agent for a client withing the Freight/Courier industry based in Boksburg - Gauteng. To be the primary point of contact for any customer who has a question or issue with a product or service, act as a liaison, provide accurate product/service information. RESPONSIBILITIES: - Managing incoming calls & customer...
-
Customer Service Coordinator
3 days ago
East Rand, South Africa Unique Personnel Ltd Full timeAbout the RoleWe are seeking a highly organized and customer-focused Customer Service Coordinator to join our team at Unique Personnel Ltd.Job SummaryThis role is responsible for providing exceptional customer service, managing front office operations, and ensuring the smooth day-to-day running of our office. Salary: R120,000 - R150,000 per annum, depending...
-
Customer Service Agent
6 months ago
East Rand, South Africa SydSen Recruit Full timeCustomer Service Representative - East Rand Our client In the Automotive industry is looking for a **Customer Service Representative **in the **East Rand** Area. **Minimum Requirements**: - Matric or higher tertiary qualification - Code 8 license - Minimum 2 years in similar role - Proven customer support experience or experience as a Client Service...
-
Customer Service Agent
6 months ago
East Rand, South Africa SoluGrowth (Pty) Ltd. Full timeSolugrowth is looking for a Customer Service Agent for a client based in Boksburg within the Logistics environment to ensure that all customer queries are dealt with in an efficient manner and provides a a high level of service to promote the organisations products and services. Must have basic product knowledge and may be responsible for marketing the...
-
Head of IT Shared Services
6 months ago
East Rand, South Africa Unique Personnel Full time**Job Number** - 70427 **Job Type** - Permanent **Job Title** - Head of IT Shared Services **Computer Skills** - IT,Shared Services,IT Systems **Industry** - Automotive - Motor Vehicles **City** - Ekurhuleni (East Rand) **Province** - Gauteng- Key performance areas- Partner with the shared services business units to ensure their information system...