Service Manager

1 week ago

East Rand, South Africa Unique Personnel Full time

**Job Number**
- 72660

**Job Type**
- Permanent

**Job Title**
- Service Manager

**Computer Skills**
- MS PowerPoint,MS Word

**Industry**
- Manufacture

**City**
- Ekurhuleni (East Rand)

**Province**
- Gauteng

**Responsibilities include**:
**Staff leadership and performance management**
- Recruit, mentor, and develop the service team and nurture an environment where they can excel through encouragement and empowerment.
- Ensure effective communication of relevant information between departments.
- Manage performance through counselling, training, and corrective action.
- Manage disputes/ grievances/ changes in accordance with procedures and accepted practices.
- Monitor processes and implement/maintain/improve systems to ensure effective and efficient outcomes.
- Maintain an orderly workflow according to priorities.
- Always keep a safe and clean workspace.

**Project Execution**
- Delegate and direct service tasks; monitor the progress of all current and pending projects.
- Taking ownership of customers issues and following problems through to resolution.
- Develop service procedures, policies and standards.
- Monitor dispatch of equipment/delivery against targets and take timeous corrective action.
- Liaise with customers as required and ensure effective customer feedback.
- Keep accurate records and document customer service actions and discussions.
- Resolve/assist in the resolution of disputes with customers/subcontractors on site.
- Consistently deliver incredible customer service experiences by offering knowledge, advice, and answering questions and concerns.
- Act as the highest source of information for all service, inventory, and product knowledge concerns and work process matters (for both employees and customers).
- Implement and maintain company health and safety and quality standards.
- Achieve departmental budget requirements and national service KPI’s.

**Business strategy/planning/budgeting**
- Coordinate development of departmental business plan and budget.
- Control resources and utilise assets to achieve qualitative and quantitative targets.
- Develop performance targets and monitors progress/takes corrective action where required.
- Receive monthly costs, analyse variances, report against variances and take corrective action.
- Advise management on new developments and opportunities and contribute to the formulation of business strategies and policies.
- Complete and submit reports as required**Inherent Requirements**

**Requirements**:

- Must have a Diesel / Earthmoving Equipment trade or related trade test certificate.
- Appropriate Business Administration qualifications.
- Must have experience in service management, working specifically on Earthmoving Equipment.
- A Business or related field qualification will be an added advantage.
- Decision making ability.
- Ability to balance strategic and operational involvement.
- Strong staff management skills.
- Good written and verbal communication in both English and Afrikaans languages where necessary.

**What Qualification**
- Diesel / Earthmoving Equipment Trade or related Trade Test

**Minimum Qualification**
- Certificate

**Status**
- Available

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