Service Manager
2 days ago
**Job Number**
66095
**Job Type**
Permanent
**Job Title**
Service Manager
**Computer Skills**
ERP,MS Office
**Industry**
pumps sales
**City**
Ekurhuleni (East Rand)
**Province**
Gauteng
The Service Manager is responsible for the after sales service on all pumps in the market. The Manager has to work on strengthening the current network of Service Partners throughout the territory, working closely with the business sales area managers to ensure excellent levels of service in the after sales activities. The management will have to go through a process of accreditation of the partners, their continuous support and adoption of digital tools according with the company digitalization strategy to allow efficient management of the activity according to the standards set by the head quarter. Monitoring of KPIs
and costs has to be activities managed by the Manager together with the management of the internal technical and administrative staff for the repair and warranty & claims management. The Manager is customer orientated, ambitious, hands on and technically skilled. The Manager is also responsible for the service training for Service Partners and involved with the roll out of the new servitization strategy. The Manager will also be part of an international team dedicated to after sales activities with which he maintains close contact in his daily work.
Key Tasks:
Actual inspection, strip and quote on all pumps received
Keep track of all jobs according to the serial number/date code system
Creating bill of materials for all new jobs
Creating in-depth failure reports for all jobs
Interacting with clients regarding the failures, status of jobs and recommendations
Handling warranty claims with clients and keeping record for management reports
Regular review service department and subcontracted companies process flow
Supervising the picking of jobs for the service department
Supervising the releasing of jobs for the service department
Proactive problem solving on picking proses for service department
Ensuring constant flow of work in the service department (Solving problems, engineering and quality related )
Ensuring safety and quality standards are met during the service proses and maintaining a high safety standard
Provide training to employees/customers where required
Ensure jobs are completed on or before planned deadlines
Inspecting jobs after completion to ensure quality standard
Achieving monthly service targets and create daily and monthly reports
Maintaining equipment and facilities in the service department
Ordering and controlling of consumables in the service department
Implementing correlative actions against near misses and unsafe conditions
Enforcing of discipline amongst employees in service department
Encourage and implement continues improvement in regards to safety and service
**Inherent Requirements**
Grade 12 / N3 Certificate
At least 5-8 years’ experience in a similar position in the pump industry
Minimum Experience:
Fault finding and problem solving on pumps
Ability to read technical drawings
Experience in AC/DC as well as VSD drives, Knowledge on how to use multimeters and insulation testers
Have a broad knowledge of pumps and spare parts
Advanced understanding of the process flow in a service department Computer literate in Microsoft and previous knowledge of ERP systems
Ability to do training to customers and staff
Minimum skills/abilities:
Ability to work under pressure
Ability to keep track of numerus tasks and ensure deadlines are met
Implementing processes and writing SOP’s Good planning and problem-solving abilities
Ability to understand the importance of customer service levels and delivering an “unbelievable” service.
Some experience of pump installation, operation and maintenance and the ability to go on site trouble shooting and alignments.
Selection of pumps and reading of pump curves essential
**What Qualification**
**Minimum Qualification**
Matric
**Status**
Available
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