Service Manager

2 days ago


East Rand, South Africa Unique Personnel Full time

**Job Number**

66095

**Job Type**

Permanent

**Job Title**

Service Manager

**Computer Skills**

ERP,MS Office

**Industry**

pumps sales

**City**

Ekurhuleni (East Rand)

**Province**

Gauteng

The Service Manager is responsible for the after sales service on all pumps in the market. The Manager has to work on strengthening the current network of Service Partners throughout the territory, working closely with the business sales area managers to ensure excellent levels of service in the after sales activities. The management will have to go through a process of accreditation of the partners, their continuous support and adoption of digital tools according with the company digitalization strategy to allow efficient management of the activity according to the standards set by the head quarter. Monitoring of KPIs
and costs has to be activities managed by the Manager together with the management of the internal technical and administrative staff for the repair and warranty & claims management. The Manager is customer orientated, ambitious, hands on and technically skilled. The Manager is also responsible for the service training for Service Partners and involved with the roll out of the new servitization strategy. The Manager will also be part of an international team dedicated to after sales activities with which he maintains close contact in his daily work.

Key Tasks:
Actual inspection, strip and quote on all pumps received

Keep track of all jobs according to the serial number/date code system

Creating bill of materials for all new jobs

Creating in-depth failure reports for all jobs

Interacting with clients regarding the failures, status of jobs and recommendations

Handling warranty claims with clients and keeping record for management reports

Regular review service department and subcontracted companies process flow

Supervising the picking of jobs for the service department

Supervising the releasing of jobs for the service department

Proactive problem solving on picking proses for service department

Ensuring constant flow of work in the service department (Solving problems, engineering and quality related )

Ensuring safety and quality standards are met during the service proses and maintaining a high safety standard

Provide training to employees/customers where required

Ensure jobs are completed on or before planned deadlines

Inspecting jobs after completion to ensure quality standard

Achieving monthly service targets and create daily and monthly reports

Maintaining equipment and facilities in the service department

Ordering and controlling of consumables in the service department

Implementing correlative actions against near misses and unsafe conditions

Enforcing of discipline amongst employees in service department

Encourage and implement continues improvement in regards to safety and service

**Inherent Requirements**

Grade 12 / N3 Certificate

At least 5-8 years’ experience in a similar position in the pump industry

Minimum Experience:
Fault finding and problem solving on pumps

Ability to read technical drawings

Experience in AC/DC as well as VSD drives, Knowledge on how to use multimeters and insulation testers

Have a broad knowledge of pumps and spare parts

Advanced understanding of the process flow in a service department Computer literate in Microsoft and previous knowledge of ERP systems

Ability to do training to customers and staff

Minimum skills/abilities:
Ability to work under pressure

Ability to keep track of numerus tasks and ensure deadlines are met

Implementing processes and writing SOP’s Good planning and problem-solving abilities

Ability to understand the importance of customer service levels and delivering an “unbelievable” service.

Some experience of pump installation, operation and maintenance and the ability to go on site trouble shooting and alignments.

Selection of pumps and reading of pump curves essential

**What Qualification**

**Minimum Qualification**

Matric

**Status**

Available


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