Customer Support Specialist

1 week ago

Cape Town, South Africa Onsight Full time

**The opportunity**

Onsight is passionate about helping improve companies' top line performance with exceptional software products recognized for simplicity, functionality, and user experience.

Our best customer service is enabled by employees that thrive in an informal, team-orientated, and collaborative work environment. Onsight people feel respected and that their contribution impacts business outcomes.

The organisation’s commitment to learning and growth is the foundation to building and delivering exceptional software products globally with world-leading technical skills.

If you value a team-orientated, collaborative work-from-home environment; where respect, ethics and integrity are important; and where you want your contribution to count; then Onsight has you in sight.

Our growth strategy and expansion requires the appointment of a _Sales and Support Specialist _in Cape Town.

**Tasks and Responsibilities**

As a Support Specialist, you will be responsible for providing exceptional customer service to our SaaS business clients, resolving technical issues, and assisting with product inquiries. You will work closely with the customer success team, as well as with the development and sales teams, to ensure our clients have a positive experience with our product.
- Troubleshoot technical issues and work with the development team to resolve complex issues
- Provide ongoing support to customers during their subscription lifecycle, including onboarding, training, and renewal
- Document customer interactions and maintain accurate records of customer issues and resolutions
- Collaborate with the customer success team to identify and escalate critical issues or areas of improvement
- Assist with product inquiries and feedback from customers, and share insights with the development team to improve the product
- Identify trends and patterns in customer issues and work with the development team to address recurring issues
- Pro-active engagement with non-active users
- Communicate new features and improvements to customers

**Key Functional Requirements**
- Grade 12, related diploma (NQF6) or degree (NQF7) is an advantage
- 2-3 years customer facing experience in technical service, or support role
- Previous business experience in enterprise resource planning or logistics is a plus
- Must be proficient in the use of a PC, Microsoft Office (Word, Excel, PowerPoint, Access, Outlook) and CRM systems
- Some understanding of ITIL in principle particularly in the Service Operation space, covering Service Desk, Incident Management, Problem Management and Knowledge Management is a plus
- Understand, read, and write English
- Ability to successfully work in a fast-paced, multi-tasking, agile environment
- Working hours are from 16:00 - 01:00 daily
- Must have a suitable fibre accessible home office in Cape Town

**Key Behavioural Competencies**
- Building Relationships
- develops collaborative relationships to facilitate current or future goals
- Business Acumen
- Flexibility
- Willing to receive and accept new ideas, approaches, and strategies
- Oral Communication
- expresses himself/herself effectively through verbal communication
- Problem Solving
- identifies solutions given available information

**Job Type**: Permanent

**Salary**: R10,000.00 per month

Application Question(s):

- Are you prepared to work from 16:00 - 01:00 daily

**Education**:

- High School (matric) (required)

**Experience**:

- Technical service, or support role: 1 year (required)

Application Deadline: 2024/02/12

  • German Speaking Customer Support Specialist

    2 weeks ago

    Cape Town, Western Cape, South Africa HR Support Full time

    Duties & Responsibilities Liaise with other departments within the company as required to ensure accurate responses are provided to both customers and team members. Ensure any required actions are quickly and accurately taken relating to the nature of the correspondence. Ensure all required systems are kept updated with details of the customer's...

  • Customer Support Specialist

    2 weeks ago

    Cape Town, Western Cape, South Africa OTH Network Full time

    What we do:At OTH, we harness the power of AI to seamlessly connect brands with influential creators, equipping businesses with an affordable, results-driven marketing tool that amplifies brand visibility through strategic exposure. Our platform is renowned for its user-friendly features, and by leveraging the marketing prowess of creators to fuel their...

  • Customer Support Specialist

    2 weeks ago

    Cape Town, South Africa Crypto Banter Full time

    **About Crypto School**: Crypto School, a part of the vibrant Crypto Banter community, is on a mission to demystify the complex world of cryptocurrency. We provide comprehensive education on cryptocurrencies to empower learners with the knowledge they need to navigate the crypto space with confidence. Our platform is designed to be accessible, engaging, and...

  • Customer Support Specialist

    1 week ago

    Cape Town, South Africa Fivewest OTC Desk Pty Ltd Full time

    Fivewest OTC Desk is a dynamic and innovative force in the foreign exchange and crypto markets. The cornerstone of our trading operations is our over-the-counter (OTC) desk, which stands as one of the largest for crypto trading in South Africa. We are looking for a talented customer support specialist to join our team. Customer Interaction: - Provide...

  • Customer Support Specialist

    2 weeks ago

    Cape Town, Western Cape, South Africa Onsight Full time

    The opportunityOnsight is passionate about helping improve companies' top line performance with exceptional software products recognized for simplicity, functionality, and user experience.Our best customer service is enabled by employees that thrive in an informal, team-orientated, and collaborative work environment. Onsight people feel respected and that...

  • Customer Support Specialist

    2 weeks ago

    Cape Town, Western Cape, South Africa Crypto Banter Full time

    About Crypto School:Crypto School, a part of the vibrant Crypto Banter community, is on a mission to demystify the complex world of cryptocurrency. We provide comprehensive education on cryptocurrencies to empower learners with the knowledge they need to navigate the crypto space with confidence. Our platform is designed to be accessible, engaging, and...

  • Customer Support Specialist

    4 weeks ago

    Cape Town, South Africa Onsight Full time

    **CUSTOMER SUPPORT SPECIALIST** **The opportunity** Onsight is passionate about helping improve companies' top line performance with exceptional software products recognized for simplicity, functionality, and user experience. Our best customer service is enabled by employees that thrive in an informal, team-orientated, and collaborative work environment....

  • Customer Support Specialist

    4 weeks ago

    Cape Town, South Africa Talent Sam Full time

    Our client helps eCommerce brands and online stores manage their merchandising like retail pros, by leveraging our advanced AI-powered technology. Till date, they’ve helped our customers to optimize their sales and inventory worth more than 1$ Billion (yup, that’s right), increase profit and fulfill business goals.Who are we looking for:This position is...

  • Customer Support Specialist

    2 weeks ago

    Cape Town, Western Cape, South Africa Fivewest OTC Desk Pty Ltd Full time

    Fivewest OTC Desk is a dynamic and innovative force in the foreign exchange and crypto markets. The cornerstone of our trading operations is our over-the-counter (OTC) desk, which stands as one of the largest for crypto trading in South Africa.We are looking for a talented customer support specialist to join our team.Customer Interaction: Provide accurate...

  • Customer Support Specialist

    4 weeks ago

    Cape Town, South Africa Onsight Software Full time

    **The opportunity** Onsight is passionate about helping improve companies' top line performance with exceptional software products recognised for simplicity, functionality, and user experience. Our best customer service is enabled by employees that thrive in an informal, team-orientated, and collaborative work environment. Onsight people feel respected and...

  • Customer Support Specialist

    1 month ago

    Cape Town, South Africa ITL Full time

    A dynamic and customer-centric **specialist** must have the unique ability to multi task and effectively communicate, identify, investigate, diagnose/manage resolution of customer issues To provide solutions to queries by relaying information to customers in a user-friendly and professional manner. **Requirements**: a) Excellent interpersonal written and...

  • Customer Support Specialist

    2 weeks ago

    Cape Town, Western Cape, South Africa Onsight Full time

    CUSTOMER SUPPORT SPECIALISTThe opportunityOnsight is passionate about helping improve companies' top line performance with exceptional software products recognized for simplicity, functionality, and user experience.Our best customer service is enabled by employees that thrive in an informal, team-orientated, and collaborative work environment. Onsight people...

  • Customer Support Specialist

    2 weeks ago

    Cape Town, Western Cape, South Africa ITL Full time

    A dynamic and customer-centric specialist must have the unique ability to multi task and effectively communicate, identify, investigate, diagnose/manage resolution of customer issues To provide solutions to queries by relaying information to customers in a user-friendly and professional manner.Requirements:a) Excellent interpersonal written and verbal...

  • Customer Support Specialist with German

    2 weeks ago

    Cape Town, South Africa Udalenno Full time

    We are a German accommodation company which is specialised in offering accommodations of various sizes in different locations. Our aim is to provide our clients with a home in a strange city and make their staying the most comfortable. We want our guests to enjoy their trip without any hassle and rely on the high-quality services provided by us. At this...

  • Dutch Speaking Customer Support Specialist Job

    3 months ago

    Cape Town, South Africa Language Recruiters Full time

    Are you fluent in **Dutch** with a passion for travel? Then pack your bags, because we’ve got the perfect **job** for you! A leading international airline company is seeking a **Dutch speaking Customer Support Specialist** to join their team in **Cape Town, South Africa**. Your key **job** responsibilities as the **Dutch** speaking Customer Support...

  • Italian Speaking Customer Support Specialist Job

    3 months ago

    Cape Town, South Africa Language Recruiters Full time

    Are you fluent in **Italian** with a passion for travel? Then pack your bags, because we’ve got the perfect **job** for you! A leading international airline company is seeking an **Italian speaking Customer Support Specialist** to join their team in **Cape Town, South Africa**. Your key **job** responsibilities as the **Italian** speaking Customer Support...

  • German Speaking Customer Service Support Specialist

    2 months ago

    Cape Town, South Africa Language Recruiters Full time

    Are you passionate about travel and ready to embark on an unforgettable journey with a leading tourism company? Look no further - we’re searching for a vibrant and enthusiastic **German speaking Customer Service Support Specialist **to join this team in **Cape Town, South Africa**. Ready to embark on an adventure? Don’t miss this **job** opportunity to...

  • Customer Success Support Specialist

    1 week ago

    Cape Town, South Africa Tagmarshal Full time

    **Company**:Tagmarshal **Position**:Customer Success Support Specialist **Commencement**:Immediate **Contract**: Full-time **Work hours**:Shifts **Location**:Cape Town CBD, South Africa **Remuneration**: Commensurate with qualifications and experience *Please note that knowledge of golf is a requirement for this position.* **Role...

  • Customer Success Support Specialist

    4 weeks ago

    Cape Town, South Africa Virtue HR Solutions Full time

    **Company**:Tagmarshal **Position**:Customer Success Support Specialist **Commencement**:Immediate **Contract**: Full-time **Work hours**: Shifts **Location**:Cape Town, South Africa **Remuneration**: Commensurate with qualifications and experience *Please note that knowledge of golf is a requirement for this position.* **Role summary**: Tagmarshal...

  • German speaking Customer Service Support Specialist

    2 weeks ago

    Cape Town, Western Cape, South Africa Language Recruiters Full time

    Are you passionate about travel and ready to embark on an unforgettable journey with a leading tourism company? Look no further – we're searching for a vibrant and enthusiastic German speaking Customer Service Support Specialist to join this team in Cape Town, South Africa. Ready to embark on an adventure? Don't miss this job opportunity to make dreams...