Lodge Manager

2 weeks ago


Hazyview, South Africa Career Pathfinders Full time

**Responsibilities**:
Responsible for maintaining the smooth operation of the Game Lodge To provide leadership to staff, maintain lodge facilities and provide a level of hospitality, ensuring that guests receive the amenities and services which meets the Game Reserve expectations. The smooth running of the lodge, from the facilities to the human resources.

**Requirements**:
Diploma or Degree in Hospitality or equivalent
- 5 years’ experience in a hotel, bush lodge managerial role
- Understanding of housekeeping and maintenance procedures
- An awareness of developments within the food and lodge industries

Excellent Customer Service

Provide a welcoming lodge environment for our guests with high standards of service, meals and housekeeping which meet the company’s expectations. Monitor and maintain hospitality service, maintenance, gardening and housekeeping standards within the lodge.Maintain the highest standards of housekeeping and maintenance and ensure that style and design is not eroded. Manage all staff reporting to the position to effectively assist, train, develop, motivate and monitor activities. This includes the effective recruitment and disciplining of staff. Maintain a safe, harmonious, enjoyable workplace environment for staff. Communicate and report to senior management on a regular basis in line with company requirements. Produce and maintain staff duty rosters which always provide flexible and effective staffing for the Lodge, day and night, throughout the year. Run the lodge in a cost-effective manner, within the agreed budget; in a manner which is conducive to positive inter-personal relationships between staff; and at a superior level of efficiency. Effective financial management through the administration of orders and effective stock control.
- Experience in a similar environment, and proven track record in managing people
- Experience working in remote areas or locations would be an advantage
- Good Computer literacy
- Working knowledge on different types of POS & Booking systems
- Financial management ability
- Basic understanding of disciplinary procedures
- Attention to detail
- Great planning and organizing skills
- Exceptional communication skills
- Problem analysis and problem-solving skills
- initiative
- Decision making skills
- High standards of service excellence
- Passion for the hospitality/conservation industry
- Assertive yet patient Training/Education requirements

**Personal Characteristics**:
Attention to detail
- Great planning and organizing skills
- Exceptional communication skills
- Problem analysis and problem-solving skills
- initiative
- Decision making skills
- High standards of service excellence
- Passion for the hospitality/conservation industry
- Assertive yet patient

**Job Types**: Full-time, Permanent

**Education**:

- Diploma (preferred)


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