Senior Duty/front of Manager

2 weeks ago


Hazyview, South Africa HotelJobs.co.za Full time

**Hospitality and Outdoor
- New Vacancy -** Senior Duty/Front of House Manager

Country Lodge
- Hazyview

**Requirements**:

- At least 3-5 years Front of House supervisory experience-Essential
- Previous lodge/hotel experience Essential
- Basic knowledge of F&B
- Excellent Customer Relations
- In depth Reservations experience
- Nights bridge and OTA’s
- Fluent in MS Office, MS Word & MS Excel
- Excellent command of the English
- High level of telephone etiquette & excellent all-round communication skills
- Professional and well groomed
- Driver’s license Essential

**Key Performance Areas & Main Duties**:

- Welcoming and hosting of guests
- Deadline orientated and a good eye for detail and ability to multitask
- Good planning and organizational skills
- Weekly Hosting
- Stock taking and month ends
- Self-motivated, organized and disciplined work ethics
- Handle guest enquiries while establishing rapport with guests during booking process
- Maintain effective customer relationships and actively resolve guest complaints
- Ensure accurate detailed capturing of reservations (providing accurate information, quoting, booking, etc.)
- Maintain client database to ensure all guest information/details are complete
- Assist with maintaining an efficient administration system within the department

**Package on offer**
- Single Accommodation and meals
- Off days during the week, will be required to work most weekends

**Starting Date**: May 2024


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