Rooms Division Manager

**ROOMS DIVISION MANAGER**:
**Rooms Division Manager required for established property in the Kruger National Park, part of a national Hotel Group. The position entails overseeing rooms, reservations, guest relations, housekeeping, front office, budgets, departmental financial control, staffing and employee development of the rental pool and body corporate.**

**EDUCATION, EXPERIENCE AND COMPETENCIES REQUIRED**:

- Matric
- An appropriate tertiary qualification, preferably from a reputable Hotel School or relevant experience
- Degree or diploma in hospitality management would be an advantage
- Proven ability to maintain excellent physical standards and service levels in Lodge / hotel environment
- Business and commercial acumen with strong Financial Management ability
- Computer literate in Fidelio, Opera, MS Office (Word, Excel & PowerPoint)
- Leadership and people development skills (with emphasis on local training programs)
- Strong interpersonal and communication skills
- Highly developed Customer orientation, professional charm and sophistication
- Display a high level of emotional intelligence
- Must have sound Industrial Relations experience
- Exceptional numeracy skills
- Problem solving skills
- Compiling and submitting monthly reports to Head Office and the Accounting department
- Management of payroll function at unit level
- Great administration skills
- Basic knowledge of Internet Protocol Networks & router configuration

LEADERSHIP OF THE ROOMS DIVISION FUNCTION INVOLVES THE FOLLOWING DUTIES AND RESPONSIBILITIES:
1. Reservations
- To ensure the highest occupancy percentage at the best possible average room rate and to maintain sound control over this department

2. Guest Service
- To ensure that Guests receive an outstandingly efficient, courteous and professional service at all times according to Company Policy and Procedure

3. Housekeeping
- To ensure a consistent exemplary and courteous service at all times within operations of this department

4. Front of House
- To ensure that the highest possible standards of service to all Guests, according to Policy and Procedures, are maintained at all times

5. Budgeting and Financial Control
- Assists in co-ordination, preparation and motivates the Annual Budget pertaining to hotel operations
- Assists in preparation and control of Budget assigned to hotel operations
- Monitor and maximize staff productivity within hotel operations
- Ensure the maximization of profitability through efficiency and excellent controls
- Manage all Operating Equipment efficiently to maintain standards and cost control
- Compiling monthly rental pool revenue reports
- Attend Body Corporate meetings and report on budgets, finances & general review

6. Staffing and Employee development
- Ensure overall development of management and staff within hotel environment
- Ensure ongoing and thorough communication
- Monitor the performance of all staff on a monthly basis

7. Management and Leadership of staff
- Ensuring adherence to policies and procedures
- Ensure staff develop and maintain the competencies necessary to perform their tasks efficiently
- Promote the career interests of staff members with development potential
- Development of potential successors within the agreed time frame
- Maintain discipline within the hotel environment
- Create an effective Team environment

8. Operations
- Maximize sales and control costs to enhance hotel operational margins
- Ensure compliance with relevant legislation
- Ensure consistently high Guest service at all times
- Close liaison with all relevant departments to ensure optimum communications and co
- operation
- Consistently monitor and promote exceptional operations and service standards

9.** **IT

Experience on the following systems will be beneficial
- Outlook
- Office 365
- Salto Lock System
- Opera
- Infor
- Time and Attendance