Account Manager

3 months ago

Umhlanga, South Africa Vodafone Full time

**Role purpose**:
The Account Manager will be required to maintain and improve the existing business and identify; acquire secure new business. The Account Manager will be required to minimize churn and maximize revenues with revenue growth being a key performance indicator.
The Account Manager will be responsible to engage different levels of Stakeholders to maintain relationships.

**Your responsibilities will include**:
**Responsible for managing Public Enterprise accounts and delivering profitable, long-term business from those accounts**
The Account Manager will be responsible for managing allocated accounts on a day-to-day basis.
Plan and develop relationships with allocated customers to identify opportunities and strategies to win new or further business from these customers.
Develop new and existing relationships, at all levels
Within allocated account base, effectively balance focus and time between suspects and prospects for continued development into winnable opportunities.
Lead planning and development of customer sales strategies to develop accounts in very close cooperation with the Line Manager where applicable
Identify winning strategies including working proposals
Understand customer preferences, pricing, product, terms, and conditions to ensure that their requirements are met; gather and analyse data regarding competitor pricing and products and ensure that Vodacom products and services fit customer requirements.
Complete and execute Account Plans for nominated accounts within the Sector to help deliver plans to develop High Value customer relationships to maximise profitability.

**Establishes appropriate relationships with customers in Vodacom and leverages those relationships to ensure maximum financial return from Vodacom customers**
Build strong long-term relationships using a high and wide approach.
Key interface to customer, contributing to a developing strategy and providing strong one to one long term relationships with key decision makers. Prepare account briefings and guiding local interactions.
Understand the customer’s decision-making process, building a strategy that considers stakeholder alignment and the goals of the stakeholders.
Secure, manage and deepen the Vodacom customer relationship with the focus being to build Vodacom’s credibility and explore ways to present solutions to meet customer needs.
Develop a partnership approach to sales, customer fulfilment and post sales strategy for accounts covering all areas of the customers’ business.
Work with the customer’s fulfilment and delivery plan to ensure services are delivered right first time.
Provide customer insight to help influence Vodacom decision makers to secure appropriate resource and delivery as required.

**Provide input to help with decisions about new propositions, product mix and services for customers**
Develop & implement Vodafone Way of selling roadmaps for all opportunities where applicable.
Analyse local customer data and ensure best practice is used in order to build accurate commercial offers.
Work with commercial team to response to tender processes and Request for Proposals (RFPs)
Responsible for representing customer views and insight to help define product proposition roadmaps for customers.

Matric with a minimum of 3-5 years experience in Account Management.
A 3-year commercial (B. Com/Business Science, IT) Degree or Equivalent qualification will be an advantage.

A minimum of 3 years relevant working experience - essential.
Experience in solution sales and relationship management or enterprise solution selling within companies - essential.
A good understanding of converged and networking technologies and services.
Proven successful account acquisition and development in a Public Sector environment
- desirable
Demonstrated success in networking and relationship management skills.

**Additional Job Requirements**
Must have a valid code 08 or equivalent Driver’s Licence
Must be willing to use own vehicle for business purposes
Must be willing to travel extensively

**Technical / Professional Expertise**
Understanding of the telecommunications landscape
Understanding of customer requirements
Team dynamics
Understanding of business landscape
Understanding of the Value Chain Analysis with regards to various customer businesses.
Understanding of technical concepts and the ability to communicate it as viable appealing market offerings

**Job Knowledge**:
Technical sales
Financial concepts
IT&T environments
Purchasing practices
Industry knowledge
Knowledge of Vodacom/Vodacom’s products and solutions set and their value to customers
Corporate governance

**Job Related Skills**:
Solution selling
Relationship management
Account acquisition and development
Creative and innovative
Customer centric
Networking at senior levels amongst industry leaders
Proactive self-motivated
Ability to work independently
Multilingual desirable
Ability to work and manage in an ambiguous and changing environment

Cl

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