Navis Service Delivery Manager

1 week ago


Durban, South Africa Transnet Full time

**_ Equity Statement :Preference will be given to suitably qualified Applicants who are members of the_**
**_designated groups in line with the Employment Equity Plan and Targets of the Organisation/Operating_**
**_Division._**

**_ Alternative Application Methods: (Completed Curriculum Vitae to be submitted)_**

Post:
E-mail:
Fax:
before the closing date of the advertisement.

Note: if you have not been contacted within 30 days of the closing date of this advertisement please consider your

We urge all our employees, clients, members of the public and our suppliers to report any kind of fraud or corruption at

**_ Operating Division : TPT POD Corporate H/O_**

**_ Position Title : Navis Service Delivery Manager_**

**_ Employee Group : Permanent_**

**_ Department : ICT_**

**_ Location : Durban_**

**_ Reporting To : Snr Manager: Business Application_**

**_ Grade Level : E_**

**_ Reference Number : 2021492_**

**_ Position Purpose:_**
- To manage the delivery of infrastructure support services nationally.
- To provide desktop and end user support at the TPT head office sites.
- To manage and support the Navis system used by TPT and TFR.
- To support group-wide initiatives around transversal services in the infrastruture and active directory environments.
- To ensure compliance to all policies and procedures relating to the areas of responsility.
- To mange software licence compliance.
- To ensure patching and anti-virus services are in place and up to date nationally.
- To lead and direct anti-virus services are in place and up to date nationally.
- To lead and direct operational and service delivery improvement initiatives specifically in the areas of Navis and

infrastructure.
- To ensure appropriate continuity and disaster systems and processes are in pace.

**_ Position outputs:_**
- Create strategies for optimisation and effecient use of Navis and infrastructure.
- Delivery of services according to agreed service levels and per service catalogue.
- Service level reporting
- Service improvements
- Operational improvements related to effective use of systems.
- Systems maintenance
- System security
- Liecence management and compliance
- Investment/budget plans for Navis and infrastructure.
- Talent and Performance management of team.
- Cost and financial management /controls and reporting
- Service provider management (Neotel/T-Systems and others)
- Disaster recovery testing
- Manage Navis and infrastructure strategic optimisation and utilisation work packages.

**_ Qualifications & Experience:_**
- Bachelors degree: BSC/ Engineering or technical preferred
- 5 yrs management experience in Operations and Service

Delivery overseeing mission critical systems
- 10 years Operational and system management/ Service Delivery experience

**_ Competencies:_**

Knowledge required:
Service Delivery methods and practices
ITIL and COBIT
PMBOK or other Project Management skills and knowlege.
Third party contracts and agreements



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