Planning Delivery Manager

3 weeks ago

Durban, South Africa Webhelp Full time

**Job Advert**
To solve a problem is to identify what is wrong but to fix it is to figure out how to do what is right.

If you find yourself not only asking questions but also seeking out the answers to them then our Planning and Delivery Manager could be the right role for you.

Based in our vibrant Durban office, you’ll need to have sound technical planning capability and be required to be able to build, interpret and quality assure planning tools, plans and services whilst developing & coaching a team.

You’ll be joining our fun-loving global community of more than 120,000 passionate people who work across 200 locations in over 60 countries delivering exceptional customer experiences for some of the world’s leading brands. Being a people-first company, we put people at the heart of our business, and this is when everything comes alive.

In this role, you’ll be delivering clear, effective people planning and real time delivery of committed people services to their allocated account portfolio, under our planning & delivery vision, accommodating the nuances of different client and our operational requirements and culture.

**What you’ll be doing**
- Being accountable for ensuring a balance of client planning satisfaction, operations engagement, planner engagement/development, margin assurance, work/life balance in the operations and embedding a positive WFM culture for their respective accounts
- Leading the design, delivery and implementation of shift strategies that are workable for our people, cost effective and deliver people at the right times across their accounts
- Being accountable for the delivery of advance production of accurate capacity plans, adequate site space, recruitment planning, training planning and client/operational communications of plans, actions and progress
- Supporting in delivering the end-to-end planning processes from client request into each functional area of planning, through to on-the-day delivery
- Focusing on traditional planning improvements, analysing trends in data and operational/client feedback to identify and drive improvement initiatives as a virtual member of the operations and client leadership teams
- Ensuring the right tools, processes and techniques are being used to deliver a quality assured planning service

**What you’ll need**
- Strong planning knowledge with an excellent technical understanding and capability on planning tools, calculations and services across the planning cycle
- Up to date with the latest industry trends and strategies in Customer Service propositions
- Experience of continually improving your team’s ability to deliver the best customer service
- Ability to read contractual documentation and schedules, turning this into the appropriate reporting deliverables that meet this contractual obligation
- Understanding of commercial framework and how this translates into daily practice, maximizing revenue and mitigating risk
- Ability to clearly present the Planning functions into laymen’s terms, adapting this to suit different audiences
- Experience working effectively within a Planning/Real Time environment sharing knowledge & learning openly and honestly (desirable)
- Experience in understanding reporting tools and interpretation of KPIs how these need to be displayed and reported (desirable)
- Demonstrable business acumen with strength in data management and operational reporting (desirable)

After applying, you'll be sent a link to complete a quick online chat. We don’t want you to miss out on the opportunity so please check all of folders for the link after applying. Take this opportunity advance your career with our collaborative team of game-changers today.

Job Reference: SA02076

  • Delivery Officer/delivery Boy

    3 weeks ago

    Durban, South Africa Mr.B Delivery Full time

    Job description: Delivery Officer places orders, collect and deliver to customers address walking or using a bicycle or motorbike. Job responsibilities: Delivery offers are required to deliver food on time and to ensure customers receive correct orders. Duties: Placing orders, updating customer, collection and delivery Requirements: must have own...

  • Delivery Officer/delivery Boy

    2 weeks ago

    Durban, KwaZulu-Natal, South Africa Mr.B Delivery Full time

    Job description: Delivery Officer places orders, collect and deliver to customers address walking or using a bicycle or motorbike.Job responsibilities: Delivery offers are required to deliver food on time and to ensure customers receive correct orders.Duties: Placing orders, updating customer, collection and deliveryRequirements: must have own transport, own...

  • Performance Delivery Analyst: Mdm

    4 weeks ago

    Durban, South Africa Unilever Full time

    Background: UniOps is focused on transforming the way we work to create exceptional experiences across Unilever’s wider ecosystem encompassing markets, customers, employees and Partners. Through leveraging connected technology, third-party Partner skills and expertise and reimagining our processes we will ultimately unlock growth and ensure a superior...

  • Workforce Planning Manager

    3 weeks ago

    Durban, South Africa Kura Full time

    **Salary**: **Job Title: Workforce Planning Manager** **Location: Richefond Circle, South Africa** **Salary**: R25 000 - R35 000 per month + medical insurance Role Details: **This is a permanent full-time role as a Workforce Planning Manager in our Mount Edgecombe, South Africa office. This role is ideal for someone who has at least two years minimum...

  • Delivery/Account Manager

    2 weeks ago

    Durban, KwaZulu-Natal, South Africa Project Management Connection Full time

    Our client is seeking a Delivery Manager / Account Manager for their Durban Offices.The candidate should have at least 10 Years experience and come from a Technical IT Background.The candidate should have been in a prior client facing tole and comes from a Services Organisation.Onsite / Offshore Coordination is a must. About:With intensifying competition,...

  • Service Delivery Manager

    3 months ago

    Durban, South Africa HR Genie Full time

    Our Client a Global Tech firm is seeking a.Net Software Developer to join their team in Randburg on a contract basis. They offer stability, growth, attractive rates and a great working environment. **Description** The Service Delivery Manager is an individual in the Service Delivery Management team and takes responsibility for the delivery of services to...

  • Service Delivery Manager

    2 weeks ago

    Durban, KwaZulu-Natal, South Africa Dimension Data Full time

    Service Delivery Manager**DescriptionThe Service Delivery Manager is an individual in the Service Delivery Management team and takes responsibility for the delivery of services to one or more of Dimension Data's accounts whose operations span a regional geography and multiple Dimension Data GTMs.The Service Delivery Manager has expert ability in ensuring a...

  • IT Service Delivery

    4 weeks ago

    Durban, South Africa RCL FOODS Careers Full time

    **Vector Logistics,** a leading supply chain and logistics company headquartered in Durban, South Africa, is on the lookout for an experienced **IT Service Delivery and Projects Manager** join our innovative and high-performing team. With a rich history and a commitment to excellence, Vector Logistics is at the forefront of providing cutting-edge solutions...

  • Resource Planning Manager

    2 weeks ago

    Durban, South Africa Kura (SA) Full time

    Kura are looking for an experienced **Resource Planning Manager** to join our team in Mount Edgecombe! As the UK’s largest independent outsourcing company, we create opportunities for development and progression throughout our business. We offer an industry leading salary and benefits package, a well-developed recognition programme, and loyalty awards for...

  • Contract Manager

    3 weeks ago

    Durban, South Africa Farm Manager SA Full time

    **Durban Area - KwaZulu Natal**: An opportunity has arisen for a high calibre Contract Manager to Manage financial and administration requirements as well as tyre tracking and costs within a Warehouse environment. Please review the minimum requirements, duties and responsibilities below for further information about the position **MINIMUM REQUIREMENTS** -...

  • Project Service Delivery Manager

    2 weeks ago

    Durban, South Africa Boardroom Appointments Full time

    **Employment Type**: Full-time We are seeking a highly skilled Project Service Delivery Manager to join our Information Technology team. As the Project Service Delivery Manager, you will be responsible for overseeing the company's project priorities, portfolio management, project delivery quality, stakeholder management, risk management, and issue...

  • Delivery/Account Manager

    1 month ago

    Durban, South Africa PM Connection Full time

    Our client is seeking a Delivery Manager / Account Manager for their Durban Offices.The candidate should have at least 10 Years experience and come from a Technical IT Background.The candidate should have been in a prior client facing tole and comes from a Services Organisation.Onsite / Offshore Coordination is a must. About:With intensifying competition,...

  • Delivery/Account Manager

    1 month ago

    Durban, South Africa PM Connection Full time

    Our client is seeking a Delivery Manager / Account Manager for their Durban Offices. The candidate should have at least 10 Years experience and come from a Technical IT Background. The candidate should have been in a prior client facing tole and comes from a Services Organisation. Onsite / Offshore Coordination is a must. About: With intensifying...

  • Delivery/Account Manager

    4 weeks ago

    Durban, South Africa Project Management Connection Full time

    Our client is seeking a Delivery Manager / Account Manager for their Durban Offices.The candidate should have at least 10 Years experience and come from a Technical IT Background.The candidate should have been in a prior client facing tole and comes from a Services Organisation.Onsite / Offshore Coordination is a must. About:With intensifying competition,...

  • Delivery/Account Manager

    4 weeks ago

    Durban, South Africa PM Connection Full time

    Our client is seeking a Delivery Manager / Account Manager for their Durban Offices. The candidate should have at least 10 Years experience and come from a Technical IT Background. The candidate should have been in a prior client facing tole and comes from a Services Organisation. Onsite / Offshore Coordination is a must. About: With intensifying...

  • Delivery/Account Manager

    4 weeks ago

    Durban, South Africa PM Connection Full time

    Our client is seeking a Delivery Manager / Account Manager for their Durban Offices.The candidate should have at least 10 Years experience and come from a Technical IT Background.The candidate should have been in a prior client facing tole and comes from a Services Organisation.Onsite / Offshore Coordination is a must. About:With intensifying competition,...

  • Delivery/Account Manager

    4 weeks ago

    Durban, South Africa Adzuna ZA B C2 Full time

    Our client is seeking a Delivery Manager / Account Manager for their Durban Offices.The candidate should have at least 10 Years experience and come from a Technical IT Background.The candidate should have been in a prior client facing tole and comes from a Services Organisation.Onsite / Offshore Coordination is a must. About:With intensifying competition,...

  • IT Service Delivery

    2 weeks ago

    Durban, KwaZulu-Natal, South Africa RCL FOODS Careers Full time

    Vector Logistics, a leading supply chain and logistics company headquartered in Durban, South Africa, is on the lookout for an experienced IT Service Delivery and Projects Analyst join our innovative and high-performing team. With a rich history and a commitment to excellence, Vector Logistics is at the forefront of providing cutting-edge solutions to meet...

  • Resource Planning Manager

    2 weeks ago

    Durban, South Africa SkillSet SA Full time

    Overall responsibility for capacity plans, FTE plans, attrition analysis and recruitment numbers - Design, implement and distribute shift patterns and schedules for campaigns to fit client requirements and achieve staffing and productivity targets. - Attend daily/weekly calls to present and discuss current resourcing position with both clients and internal...

  • Construction Planner

    4 weeks ago

    Durban, South Africa Gantt Planning Full time

    Were looking for an individual to assist us with the following: - Construction Planning - Progress Updates - Impact Analysis - On Screen Takeoffs Qualifications Required. - BTech Construction Management or - BTech Quantity Surveying. Skills Required: - CCS (Candy) - MS Projects - Bluebeam Takeoffs. **Job Types**: Part-time, Temporary,...