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Balance Catamarans Cape Town Customer

4 months ago

Cape Town, South Africa Two Oceans Marine Manufacturing Full time

**Location**: Paarden Eiland

**About Us**:
Two Oceans Marine Manufacturing and sister company Balance Catamarans Cape Town, a renowned manufacturer of custom and semi-custom power and sailing catamarans, has been at the forefront of the marine industry since 1989. Located in the Port of Cape Town, we offer exceptional career opportunities for dedicated professionals who share our passion for maritime excellence.

Balance Catamarans Cape Town is a renowned manufacturer of high-performance sailing catamarans. Our commitment to excellence is reflected in every vessel we craft. We are currently seeking a meticulous Customer Admin Assistant to join our team and contribute to the seamless operation of customer-related administrative processes.

**Job Purpose**:
As a Customer Admin Assistant at Balance Catamarans, you will play a crucial role in ensuring efficient communication and coordination between the company, clients, and suppliers. Your attention to detail and excellent communication skills will be instrumental in managing various administrative tasks related to customer service.

**Key Responsibilities**:

- Provide excellent customer service by communicating effectively with clients.
- Generate monthly photo reports on the build status for clients.
- Assist with yacht registrations and warranty documentation.
- Manage vessel documentation, including owner's manuals and equipment manuals.
- Compile drawing/schematic files for each boat and boat launch documentation.
- Follow up with suppliers on commissioning reports and maintain organised files.
- Communicate with procurement regarding stock and supply requirements.
- Assist in the preparation for boat launches, including completing boat launch forms.
- Ensure proper documentation and record-keeping for all customer-related processes.
- General administration tasks to support the customer service team.

**Desired Experience & Qualification**:

- Knowledge of MS Office, particularly Word and Excel.
- Excellent communication skills, both verbal and written.
- Previous experience in customer service or administrative roles is advantageous.
- Strong organisational and multitasking abilities.
- Connection to yachting or boating is a plus.

**Qualifying Attributes**:

- Meticulous attention to detail.
- Ability to work in a fast-paced and dynamic environment.
- Team player with a collaborative approach to work.
- Adaptability and willingness to learn.
- Commitment to confidentiality and data security.

**Salary**: Negotiable, commensurate with experience.

**Job Types**: Permanent, Full-time

**Salary**: From R1,00 per month

**Experience**:

- MS Excel: 3 years (required)
- MS Word: 3 years (required)
- administration: 2 years (required)
- sailing and/or boating: 1 year (preferred)

Application Deadline: 2024/02/29