Learning Coordinator

5 months ago

Bellville, South Africa Metropolitan Life Full time

**Introduction**
- Metropolitan is one of the oldest financial services brands in South Africa. With a 125-year legacy of serving the communities in which it operates, Metropolitan represents true empowerment in serving Africa's people through affordable financial solutions that create financial growth and security. Metropolitan operates in South Africa, but the brand is also present in 12 African countries including, Namibia, Botswana, Kenya, Ghana, Nigeria, Lesotho, and Swaziland. Metropolitan provides financial wellness solutions that meet the needs of low-income clients, including funeral insurance, health, savings, hospital cash-back cover, retirement solutions and life insurance.**Role Purpose**
- Provide logístical and administrative support to ensure delivery of learning interventions aligned with business priorities. Ensure the smooth running of the business by providing effective administrative assistance to the line manager.**Requirements**:

- Matric or equivalent
- Tertiary education in administration or finance will be an advantage
- Knowledge of learning and development operations or relevant legislation in area of specialisation (preferred)
- Knowledge of internal systems, processes, and policies (preferred)
- 3-5 years' administrative or finance experience
- Exposure to learning and development and project management
- Excellent written and verbal communication skills
- Ability to work with people and establish great stakeholder relationships
- Proficient in MS Office
- Organizing and planning skills
- Strong numeracy skills
- Excellent Time Management skills
- Resilience
- Ability to work in a team

**Duties & Responsibilities**

**Internal Processes**:

- Coordinate all the components (logistics, catering, venue, data provisioning, etc.) of learning events within budget and specifications.
- Act as key contact to learners throughout the learning event by providing an exceptional learning experience.
- Arrange detailed travel arrangements and compile all the relevant documentation for travel-related learning events (when applicable).
- Escalate faults and other housekeeping issues of learning venues with the relevant service provider and ensure queries are resolved within the given time frames.
- Order and control learning supplies and equipment in line with budget parameters.
- Compiling provincial and national training reports.
- Coordinate and action payments via the finance system (invoices, reimbursements etc.)
- Plan and schedule learning activities in order to effectively deliver on the learning schedule in an efficient and cost-effective manner.
- Collate, compile and distribute learning documents and reports to the required standards within defined timeframes.
- Develop and maintain various databases and records.
- Reconcile and report on relevant information to enable trend reporting and insights.
- Coordinate the process of onboarding new vendors in partnership with the procurement team and in line with relevant policies.
- Provide ongoing support to the learning team to ensure success delivery of the learning event.
- Analyze mandate reports and provide feedback to the Learning Business Partner, together with possible solutions to mitigate the risk.

**Client**:

- Build and maintain relationships with clients and internal and external stakeholders.
- Deliver on service level agreements applicable to clients and internal and external stakeholders in order to ensure that client expectations are managed.
- Make recommendations to improve client service and fair treatment of clients within area of responsibility.
- Participate and contribute to a culture which builds rewarding relationships, facilitates feedback and provides exceptional client service.
- Continuously monitor turnaround times and quality standards and resolve issues speedily to enhance client service delivery.
- People:

- Develop and maintain productive and collaborative working relationships with peers and stakeholders.
- Positively influence and participate in change initiatives.
- Continuously develop own expertise in terms of professional, industry and legislation knowledge
- Contribute to continuous innovation through the development, sharing and implementation of new ideas.
- Take ownership for driving career development.

**Finance**:

- Control and check expense claims for authorization.
- Prepare and check invoices and arrange for payments aligned with Service Level Agreements
- Identify solutions to enhance cost effectiveness and increase operational efficiency.
- Manage budget expense report and provide weekly feedback to Learning Business Partner to highlight challenges and possible solutions.
- Manage financial and other company resources under your control with due respect.
- Provide input into the risk identification processes and communicate recommendations in the appropriate forum.

**Competencies**
- Examining Information
- Meeting Timescales
- Managing Tasks
- Interacting with People
- Checking

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