Reservations Intern
2 weeks ago
So much happens behind the scenes to make the magic happen Often invisible to guests, the back of house team keeps things running smoothly, whether you’re working in HR, Finance or Reservations, you’ll be supporting and contributing to something special. Mount Nelson Hotel is looking for an Intern to provide an administrative support structure to the Groups & Events and Reservations team.
- Preparing the daily change sheet and distributing accordingly.
- Preparing the weekly function run pack and distributing accordingly.
- Following up on quotations sent and if provisional bookings need to be made, inserting into Sales & Catering with correct estimations.
- Printing of all menus, name place cards, daily event sheet and door cards.
- Maintaining required stationery levels.
- Assisting with inserting rooming lists, if the need arises.
- Assisting coordinators with drawing of floor plans.
- Assisting with writing group welcome cards for arrival guests
- Assisting with quoting and the co-ordination of small Banqueting events.
- Ensure accurate & detailed capturing of reservations.
- Assist & maintain an efficient administration system within the department.
- Ensure all reservation modifications are updated on the PMS immediately and accurately in case of any changes.
- Handle the reservation correspondence accurately and neatly and follows up for any missing correspondence before guest arrival.
**Requirements**:
- Graduate from a reputable hotel school - advantageous
- Excellent telephone etiquette and verbal communication skills
- Attention to detail
- Strong organisational skills
**Benefits**
Internal Belmond discounts
Loyalty and recognition rewards programme
Employee Assistance Programme
On going Learning and Development opportunities
Regular community, social and staff welfare events
**Location**:
- South Africa, Cape Town
Department:
- Sales & Marketing
Employment type:
- Contract
Experience:
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