Food and Beverage Reservations Agent

2 weeks ago


Cape Town, South Africa Belmond Full time

We are looking for an dynamic, energetic and efficient restaurant reservations agent to provide constant and professional support to the Food and Beverage operations of the hotel by managing the portfolio of F&B reservations for the hotel.

**Duties include**:

- To be fully conversant on all services and facilities offered by the hotel.
- Ensure guest recognition by communicating their preferences and retain such information.
- Ensure complete knowledge of outlet menus and F&B offerings to aid up-selling.
- Assist in F&B outlets as and when required.
- Ensure accurate records about guests’ bookings, payments, and any additional information that hotel staff might need when interacting with the guest.
- Up-selling, when appropriate, by informing guests of additional services or special packages.
- Assist & maintain an efficient administration system within the department.
- Providing support to guests who may need to amend or cancel a reservation.
- Ensure that you meet and work according to department’s Standard Operating Procedures.
- Actively endeavour to seek and resolve guest complaints, where possible, exercise judgement and escalate it to the manager.
- Inform other departments and follow up with regards to special instructions / facilities.
- Maintain the highest standards of professionalism when working through guest issues/complaints.
- Assist with adhoc duties as and when required by management.
- Booking internal meetings and functions.
- Preparing daily internal function sheets and distributing them accordingly.
- Printing of all F&B menus, name place cards and door cards for F&B department including Banqueting.
- Assist Groups and Events co-ordinators with drawing of floor plans.
- Assist with any F&B admin duties required for the F&B department.

**Requirements**:

- Diploma / Degree from a reputable hotel school
- 1 to 2 years’ experience in a similar position preferred
- Excellent communication skills.
- Quality and customer service driven.
- Strong interpersonal and telephone etiquette skills essential.
- Strong and effective communication, problem solving abilities essential.
- Ability to use Initiative and be proactive.

**Benefits**:
Competitive basic salary
Medical aid & pension fund benefit
Internal Belmond discounts
Loyalty and recognition rewards programme
Employee Assistance Programme
On going Learning and Development opportunities
Regular community, social and staff welfare events



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