Call Centre Team Leader

**Responsibilities** - Set goals with team members. - Motivation and coaching. - Resolve people-related problems e.g. conflict of interest, absenteeism and disciplinary matters. - Vesting and training of new Consultants in the contact centre. - Drive the achievement of project and campaign targets. - Escalate call resolution and provision of project and...

**Requirements**: Experience dealing with customers Matric Credit & Criminal clear **MUST HAVE BEEN UNEMPLOYED FOR THE PAST 2 MONTHS** **MUST NEVER HAVE WORKED IN A CALL CENTRE BEFORE** **Job Type**: Learnership **Salary**: R7,000.00 per month Application Question(s): - Are you able to work in Bellville and Century City? - Are you able to work shifts...

Western Cape, Bellville **Responsibilities** - Set goals with team members. - Motivation and coaching. - Resolve people-related problems e.g. conflict of interest, absenteeism and disciplinary matters. - Vesting and training of new Consultants in the contact centre. - Drive the achievement of project and campaign targets. - Escalate call resolution and...

Do you have experience as a Team Leader or Team Manager? **Requirements**: **Matric (or equivalent qualification)** Minimum of 3 years team management experience in a sales environment **Minimum of at least 2 years experience in a call centre environment (Outbound)** Financial Services experience (Long-term insurance and within a sales oriented environment)...

Our client is looking to appoint Senior Analysts with at least 2 years experience: **Responsibilities**: Extract and manipulate data/stats/information for analysis required by the business conduct assessments using the Quality Framework methodology Assess telephonic and written interactions with customers. Provide feedback and coaching to Agents when...

One of the leading players in the cellular industry, is looking for experienced highly customer centric call centre agents to service their clients. **Experience**: at least 3 years Call Centre Customer Services Consultant Experience working for mobile networks advantageous Ability to read and interpret financial statements Assist with technical queries...

A customer care consultant needed to assist with a network provider company. **Requirements**: - 3 years of customer services call centre experience - Matric - ITC clear Training will be based in Century City for 8 weeks. **Job Types**: Full-time, Permanent **Salary**: R9,500.00 per month Ability to commute/relocate: - Bellville, Western Cape:...

Dealing with the day-to-day management of the Sales Consultants in the Contact Centre. Coach and develop teams and manage staff needs. Manage Complaints and monitoring targets. Manage staffing needs, productivity, and quality. Deal with IR issues. Training of new consultants in the contact centre. **Requirements**: Grade 12 Tertiary...

Call Centre Sales Agent required for outbound sales of Insurance products. Requirement: 26 years and older - Minimum of 2 (two) years experience as a call centre sales agent (selling insurance or financial services products). Track record of sales experience. Working hours from 08h00 to 16h30 Mondays to Fridays. Great working environment. Pay: R5 000,00 -...

Leading cellular network service provider is looking for Customer Services Agents to provide support to their prepaid and post paid customers **Requirements**: at least 3 years call centre customer services experience of which at least 1 year must be within a BPO Willing to work 24/ 7 Shifts including weekends and public holidays Must have Matric, and be...

A leading cellular network provider based in Bellville is looking for Customer Support Consultants. - Manage all customer inquiries end to end (case management) - Administration and changes of customer profiles - Technical queries and Device setup - Customer Retention through understanding customers’ issues and effectively elevating that issues. - Account...

Calling out retail/Hospitality industry people to work in a call centre. Requirements - 6 months of Retail/Hospitality background - Matric - Fluent in English and other South African Language Must be able to travel to Bellville or Century city **Job Types**: Permanent, Learnership **Salary**: R7,000.00 per month Ability to commute/relocate: -...

**Our successful Call Centre Agent will** - Guide customers through the site and/or mobile phones and assist them in using the various - services and products offered - Drive brand loyalty through a personalised customer experience - Correctly escalate issues to internal teams - Delivers prepared scripts to welcome new customers and explains promotions and...

Sales Consultants are needed. **Responsibilities**: Selling Short Term Insurance Adherence to Quality and Compliance processes to minimize business risk. Meet set KPIs. Manage customer queries. Keep updated on trends in the financial services sector. **Requirements**: - 2 years of sales experience. - Matric - Clear criminal check **Job Types**:...

N/Subs Call centre needs an experienced QA to join them and filter the correspondence and orders in terms of Quality Matric essential Experience in a Call Centre Experience in Quality Assessing Eye for detail pertaining to orders, Account Numbers, amounts ess English essential Advance Excel skills Able to start ASAP and on a FTC **Job Types**: Part-time,...

Leading FSP in Bellville is looking for Consultants to sell long term insurance products. Opportunity to work for a well established financial company that offers great benefits, vibey working environment and opportunity to grow. Successful applicant will be responsible for selling insurance products (life cover, funeral cover, income protection plans,...

Who we are! - Sanlam Personal Loans (SPL) was established 23 years ago and is now part of a newly established Fintech business within the Sanlam Group on a mission to democratize financial advice and solutions for everyone across the African continent. We exist to pioneer inclusive financial confidence helping people build strong foundations to bridge the...

**Primary Objectives / Role purpose** This individual will manage a team of collections advisors and will drive KPI’s, performance and overall delivery. They will lead by example and practicing sound business ethics. Our goal is to provide Gold Plated Service and deliver the most effective customer experience. **Key Responsibilities** - Three years...

_**Our client is seeking a Sales Consultant.**_ - **Requirements**_ Three years call centre sales experience. Must have Grade 12 Credit and Criminal clear. Willing to learn. Monday-Friday Must have good communication skills. - **Duties **_ Making outbound calls to potential clients. Capturing information. Generating leads. **Salary**: R12 000,00 per...

_**Our client is seeking a Sales Consultant.**_ - **Requirements**_ Two years call centre sales experience. Must have Grade 12 Credit and Criminal clear. Willing to learn. Able to work rotational shifts Monday-Sunday. Must have good communication skills. - **Duties **_ Making outbound calls to potential clients. Capturing information. Generating...