Sales Operations Analyst

7 months ago

Cape Town, South Africa Clickatell Full time

**We Are Setting The Pace**
Clickatell is a world-class Chat Commerce company, ambitious to stay ahead of its competitors. We build our own culture in which we dream big and stay busy doing the right things. We need champions who understand the bigger picture, believe in making a difference and are able to connect the dots to achieve success. In our agile and demanding environment, you will be required to collaborate, ask the right questions and take the smart risk.

We call ourselves Champions. Why Champions? Because it's not only about what we have done, but what we are doing and going to do. The way we do things, matter and influences how we drive our organization forward and deliver solutions to our customers. Watch this space as we blaze a new path while expanding across the globe.

**Purpose**
The purpose of this role is two-fold. Firstly, fulfil the role of a Sales Operations Analyst, taking direction from the **Chief Sales and Marketing Officer**. The role requires that this resource provides key support and contribution that will promote optimisation, maturation and augmentation of the end-to-end Sales Cadence framework, processes, and tools to deliver against core objectives as aligned to Clickatell's Strategic Imperatives. Secondly, the role requires that this resource establish themselves as the Clickatell **Salesforce Champion**. Salesforce has been implemented as the Sales Organisation's business critical CRM tool of choice, and this resource will be required to continuously and incrementally optimise and improve the value and ROI that Salesforce provides to Clickatell, in collaboration with key internal stakeholders and external 3rd parties.

**We Do The Right Things**
**Responsibilities of the Role**
**Sales Operations, Support, Analytics, Intelligence and Reporting**:

- Support the Sales Operations Director by providing analytics support and transforming data into insights, that will promote and facilitate successful execution for the following key responsibilities:

- Drive continuous development & maturation of Budgeting, Financial Forecasting, Operational Planning and Modelling competencies within Clickatell
- Analyse & monitor key performance indicators, highlighting trends and establish causes of unexpected variance against plan or budget
- Utilise, implement, expand, evolve, and mature BI & CRM tools, dashboard, reports & insightful analytics.
- Support management team with preparation of operating plans (budgets), forecasts, behavioural & scenario models as well as any additional ad hoc reporting & analytic support.
- Assist and resolve general billing and reconciliation queries, facilitate the refund approval process
- Ensure procedures, governance and internal controls are kept under continuous review / improvement and are appropriate to the activities.
- Leverage various information sources from across the organisation to prioritise the transformation of data into insights, and insights into recommendations for agile, data-based decision making
- Deliver insightful analyses and visualisation of priority metrics for Top/Key Customers contributing significantly to Clickatell's revenue attainment
- Establish and improve cross-functional engagement and collaboration with key focal points across other Lines of Business

**Salesforce**:

- Own the end-to-end Salesforce tooling, framework, processes and improvement plan - to consistently and continuously improve ROI, and the inherent value of Salesforce inside Clickatell
- Collaborate with key internal and external stakeholders to understand how Salesforce can address key requirements, and provide reporting against such requirements and KPI's.
- Own the commercial engagements and reconciliation of Salesforce costs - inclusive of licenses, and consultancy expenses.
- Continually train, upskill and certify through Salesforce Trailhead - to establish yourself as the Subject Matter Expert for Salesforce inside Clickatell.
- Research, investigate and solicit recommendations as a means to regularly establish industry leading Salesforce best practices for Clickatell, taking into account the nature of our business, industry and portfolio of products and services.
- Investigate and identify potential gaps and/or areas of improvement that can be addressed through additional reporting, dashboarding and data visualisation - either directly within Salesforce, and/or through complementary tools.
- Dream Big - be creative and proactive in using Salesforce to turn data into insights, promoting agile data-based decision making.
- Create and establish training and enablement programmes for Salesforce and CPQ users to drive adoption, and in so doing improve value and ROI for Clickatell.

**We Are On A Learning Journey**
**Requirements of the Role**
**Degree in Accounting, Finance or Commerce,**
**Work Experience**:

- 4+ years' experience in a similar position.
- NAV, IBM Cognos Xcelerator client, PowerBI, Tract software experience would be beneficial.
-

  • Graduate Sales Operations Analyst

    3 months ago

    Cape Town, South Africa Clickatell Full time

    **We Are Innovators & Category Creators** There are not many companies that are truly creating the future they imagined and emerging as category creators, we are not imitators and therefore looking for courageous creators! Clickatell is changing the way consumer and brands are engaging and ultimately how commerce will get done. We are creating the leading...

  • Head of Sales

    7 months ago

    Cape Town, South Africa The Sales Barn Full time

    Our client is looking for a Head of Sales (Telesales) to drive the growth in their business. They are looking for someone who operates with honesty, integrity and consistency. Someone who is great at reading metrics, implementing solutions and are analytical and metrics-driven. This is a senior position and requires extensive experience in telesales,...

  • Retail Store Supervisor

    3 weeks ago

    Cape Town, Western Cape, South Africa Agrimark Operations Limited Full time

    Agrimark Operations Limited is a growth-focused business and subsidiary of KAL Group Ltd, listed on the Johannesburg Stock Exchange (JSE). We operate over 100 locations across South Africa and have a growing e-commerce presence. Our retail branches and specialist brands offer high-quality farming supplies, solutions, and a broad range of retail products to a...

  • Operational Efficiency Analyst

    4 days ago

    Cape Town, Western Cape, South Africa PBT Group Full time

    PBT Group is seeking an Operational Efficiency Analyst to improve the effectiveness and efficiency of our financial and operational systems. As an Operational Efficiency Analyst, you will play a key role in identifying areas for improvement and implementing changes that drive organisational success.About the Role:This role requires a highly analytical...

  • Operations Analyst

    2 months ago

    Cape Town, South Africa The Legends Agency Full time

    Operations Analyst Job DescriptionJob Title: Operations AnalystReporting to: Head of CreditKey responsibilities:-Process executed loan documentation by:oKeeping borrowers and solicitors updated about the status of a loanoChecking and filing all executed documentationoObtaining any outstanding documentation and ensuring all parties meet their obligations...

  • Sales Analyst

    7 months ago

    Cape Town, South Africa Signal Hill Products Full time

    **Position/Title**: Sales Analyst **Reports Too**: Business Analyst **Function**: Central Services **Area**: Cape Town **Overall Responsibility**: - Creating, sharing and updating reports to enable the commercial and sales teams to make informed decisions. - Importing, cleaning and combining data from various sources into usable formats and data...

  • Operations Efficiency Analyst

    1 week ago

    Cape Town, Western Cape, South Africa Network Recruitment Full time

    Job Role: Operations Efficiency AnalystWe are seeking an experienced Operations Efficiency Analyst to join our finance team in Cape Town's northern suburbs. As a key contributor, you will analyze operations and identify areas for improvement to drive efficiency and reduce costs.The estimated salary for this role is R950,000 - R1,150,000 per annum, depending...

  • Senior Financial Analyst for FMCG Retail Operations

    1 month ago

    Cape Town, Western Cape, South Africa Service Solutions Staffing Full time

    Service Solutions Staffing is seeking a seasoned Senior Financial Analyst to lead our Finance and Business Operations team in the FMCG Retail sector. This exciting opportunity involves partnering with executive teams and department heads to provide business performance analysis and manage Sales & Operations Planning.About the RoleThis dynamic role requires...

  • Agrimark Operations Limited

    3 weeks ago

    Cape Town, Western Cape, South Africa Agrimark Operations Limited Full time

    A comprehensive role is available for an experienced Workshop and Mechanisation Manager at Agrimark Operations Limited, a leading agricultural retail company with a presence in South Africa and Namibia.Reporting to the Operations Manager Mechanisation, the successful candidate will be responsible for planning and optimising workshop operations to achieve...

  • Operations Support Analyst

    6 months ago

    Cape Town, South Africa Initiate International Full time

    Operation Support Analyst in Cape Town, South Africa!Are you ready to elevate your career with an exciting opportunity in the heart of Cape Town? A dedicated and skilled Operation Support Analyst is needed to join a dynamic team. If you are passionate about providing top-notch support and have a knack for problem-solving, this role is perfect for you!As an...

  • Sales Reporting Analyst

    3 weeks ago

    Cape Town, South Africa CDW Full time

    Job title : Sales Reporting AnalystJob Location : Western Cape, Cape TownDeadline : December 12, 2024Quick Recommended Links Jobs by Location Job by industries Key responsibilities Working closely with business stakeholders to produce actionable reporting Interrogate data sets & produce insight & analysis Build new reporting based on existing available...

  • Sales Performance Analyst

    4 days ago

    Cape Town, Western Cape, South Africa HR Genie Full time

    About the RoleWe are looking for a talented Sales Analyst to help us drive sales growth and improve our market position. The successful candidate will have excellent analytical and communication skills, as well as a strong understanding of the beverage industry.Key Duties:Analyze sales data to identify trends and opportunities for growth.Develop and...

  • Operations Support Analyst

    6 months ago

    Cape Town, South Africa Initiate International Full time

    Job DescriptionOperation Support Analyst in Cape Town, South Africa!Are you ready to elevate your career with an exciting opportunity in the heart of Cape Town? A dedicated and skilled Operation Support Analyst is needed to join a dynamic team. If you are passionate about providing top-notch support and have a knack for problem-solving, this role is perfect...

  • Software Quality Analyst

    3 months ago

    Cape Town, South Africa Games Global Operations Limited Full time

    Overview: The purpose of a Software Quality Analyst is to analyse and improve the current testing process while completing Medium Projects on the complexity point of view. The sphere of influence is themselves, as well as the team and the team's portfolio of studios within the team. The SQA are expected to test, plan and prepare test strategies...

  • Sales Reporting Analyst

    3 weeks ago

    Cape Town, South Africa CDW Full time

    Job title : Sales Reporting Analyst Job Location : Western Cape, Cape Town Deadline : December 12, 2024 Quick Recommended Links Jobs by Location Job by industries Key responsibilities Working closely with business stakeholders to produce actionable reporting Interrogate data sets & produce insight & analysis Build new reporting based...

  • Senior Insurance Operations Analyst

    1 month ago

    Cape Town, Western Cape, South Africa iLaunch Full time

    Job SummaryiLaunch, a leading insurance company in Cape Town, seeks a highly skilled Senior Insurance Operations Analyst to optimize systems and processes supporting finance processing from an operations perspective.

  • Sales Analyst

    2 months ago

    Cape Town, South Africa Kenvue Full time

    Description Kenvue is currently recruiting for: Sales Analyst This position reports to Senior Commercial manager and is based at Cape Town, South Africa. Who we are At Kenvue, we realize the extraordinary power of everyday care. Built on over a century of heritage and rooted in science, we’re the house of iconic brands - including Neutrogena, Aveeno,...

  • Financial Performance Analyst

    4 days ago

    Cape Town, Western Cape, South Africa Talent Acquisition Consulting Full time

    Talent Acquisition Consulting is seeking a highly skilled Financial Performance Analyst to join our team.About the Role:This is an exciting opportunity to lead a team of finance and operations analysts, providing business performance analysis and managing the Sales & Operations Planning process.You will be responsible for forecasting, reporting, and variance...

  • Senior Operations Financial Analyst

    3 weeks ago

    Cape Town, Western Cape, South Africa O'Brien Recruitment Full time

    About the RoleAs a detail-oriented and proactive Senior Operations Financial Analyst, you will oversee sales, operational, and financial processes for a well-established organization based in Cape Town with occasional travel to Zambia.We are seeking an individual with strong analytical skills and a background in finance and accounting. The successful...

  • Sales Analyst

    2 months ago

    Cape Town, South Africa HR Genie Full time

    Our client is seeking a Sales Analyst in the beverage industry who will be instrumental in analyzing sales data, identifying market trends, and providing insights to drive strategic sales decisions. The ideal candidate will possess strong analytical skills, a keen understanding of the beverage market, and the ability to effectively communicate complex data...