Customer Service Advisor

4 days ago

Johannesburg, South Africa Webhelp Full time

**Job Advert**
Ignite your career and accelerate towards success with Webhelp We're thrilled to offer you an extraordinary opportunity that not only guarantees an all-inclusive salary package of R8862, but also empowers you to take control of your time. Work the night shifts from 5pm to 4am, allowing you to shape your day as you see fit. And that's not all—prepare to be rewarded for your dedication with enticing incentives of up to R4000, giving you the chance to skyrocket your earnings every single month.

As a Customer Service Advisor in our Braamfontein office, you'll be part of a dynamic US campaign, unleashing your full potential by going above and beyond, exceeding customer expectations and embracing new challenges.

In return we’re offering you an amazing opportunity to be a part of our inclusive company culture that values and recognizes our employees, offering life insurance, medical aid and upskilling opportunities to take your career even further.

We want multitaskers, problem solvers and solution finders who strive to give of their very best in everything they do.

**What we're offering**
- A total Cost to Company of R8862, inclusive of comprehensive medical aid and Group Life cover
- Monthly incentive opportunities to boost your income by an extra +R4000
- Team building activities and upskilling opportunities
- Fantastic employee assistance programme (EAP)
- Webhealth benefits: World class working environment, exercise classes, access to financial well-being sessions, will writing sessions, stress management sessions
- Interactive and inclusive company culture

**What you'll be doing**
- Establishing the customers’ needs to diagnose and resolve problems, queries, service or billing complaints, all within operational and client policies and procedures
- Identifying and actively promoting opportunities to up-sell and recommend products and services
- Use questioning skills to make judgment on the best solution or action to resolve the customer’s query
- Ensuring timely and accurate resolution of customers’ problems at the first point of contact within agreed service levels, targets and objectives
- Closing the customer query and ensuring resolution or feedback
- Keeping records of customer interactions or transactions, recording details of inquiries, complaints, or comments and actions taken
- Promoting client products, services and solutions at all times
- Processing payment information if required demonstrating a high level of security and integrity

**What you'll need**
- Matric
- Availability work US hour shifts of 5pm - 4am
- Excellent English verbal communication skills (Essential)
- Previous call centre experience, preferably working on an international campaign
- Experience working with Mobile Contract Customers (Advantageous)
- Extensive understanding of the telecommunications industry
- Ability to troubleshoot and find an effective resolution to a Customers query
- Computer literacy - ability to speedily navigate multiple systems effectively
- Excellent sales through service ability with eagerness to retain a customer
- Ability to pass all training modules during new hire and ongoing campaign training

After applying, you will be sent a link to complete a quick online chat. Take this opportunity to advance your career with our collaborative team of game-changers today.

Job Reference: SA02247

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