Software Support Officer

3 weeks ago

Paarl, South Africa Hopkins Coetzee Associates Full time

Wine MS is an organization that offers specialised business information software to farm and winery and other related businesses (including olive, juice plants). They are seeking to appoint a Software Support Officer who is self-motivated with a strong work ethic and good time-management skills to join their team. This position is based in Paarl and reports to the Manager WineMS.

The Software Support Officer will be responsible for providing technical support and guidance to clients in the wine industry utilising our cloud-based software solutions. This role involves troubleshooting, client education, and ensuring optimal use of our software for vineyard and winery management.

**Key Responsibilities**:

- **Training and Education**: Conduct webinars, create instructional materials, and offer one-on-one training sessions to educate clients on software features and best practices.
- **Issue Resolution**: Collaborate with the development team to address software bugs and user experience issues. Follow-up with clients to ensure their concerns are resolved.
- **Feedback Collection**: Gather client feedback to understand their needs and challenges. Contribute insights to the development team for software enhancements.
- **Documentation**: Maintain detailed records of client interactions, issues, and resolutions. Update FAQs and support documentation.
- **Product Knowledge**: Stay up to date with the latest features of the software and the evolving needs of the wine industry.

**Requirements**:

- Grade 12 with a relevant tertiary qualification in Computer Sciences, Information Technology, or a related field
- Microsoft SQL would be advantageous
- 1-3 years of experience in technical support, preferably with cloud-based software
- Experience with data analysis and reporting tools
- Strong understanding of the wine or agricultural industry and its technological needs
- Excellent problem-solving and communication skills
- Ability to explain technical concepts to a non-technical audience
- Familiarity with CRM systems, helpdesk software, and remote support tools
- Fluency in Afrikaans and English languages is a plus

**Work Environment and Conditions**:
This position requires working at the office during office hours.
- That you give us permission to retain your personal information in our database for future matching to employment opportunities.
- Should suitable opportunities arise we will contact you and request your consent to submit your CV to a specific client for a specific purpose.
- That the information you have provided to us is true, correct and up to date.
- an indication of current and expected remuneration
- availability
- contactable referees

Closing date: 2 April 2024

  • Software Support Officer

    2 weeks ago

    Paarl, Western Cape, South Africa Hopkins Coetzee Associates Full time

    Wine MS is an organization that offers specialised business information software to farm and winery and other related businesses (including olive, juice plants). They are seeking to appoint a Software Support Officer who is self-motivated with a strong work ethic and good time-management skills to join their team. This position is based in Paarl and reports...

  • Support Account Mananger

    2 months ago

    Paarl, South Africa CA Support Full time

    Our client is the leading commission management platform for financial advisers in South Africa. They are offering an exciting career opportunity for a SUPPORT ACCOUNT MANANGER who can help nurture and grow the customer base through dedicated relationship management, onboarding of new clients as well as client support. **RESPONSIBILITIES**: - Deliver...

  • Chief Financial Officer

    3 weeks ago

    Paarl, South Africa CA Support Full time

    KEY PERFORMANCE AREAS:Coordination of financial strategy, tax strategy, management reporting, forecasting, and budgeting, financial risk management, financing, treasury, cash management accounting and investingProvide strategy and hands-on leadership to develop long and short-term financial plansOversee the integration, and execution of these business...

  • Chief Financial Officer

    3 weeks ago

    Paarl, South Africa CA Support Full time

    KEY PERFORMANCE AREAS: Coordination of financial strategy, tax strategy, management reporting, forecasting, and budgeting, financial risk management, financing, treasury, cash management accounting and investing Provide strategy and hands-on leadership to develop long and short-term financial plans Oversee the integration, and execution of these business...

  • Chief Financial Officer

    2 weeks ago

    Paarl, Western Cape, South Africa CA Support Full time

    KEY PERFORMANCE AREAS: Coordination of financial strategy, tax strategy, management reporting, forecasting, and budgeting, financial risk management, financing, treasury, cash management accounting and investing Provide strategy and hands-on leadership to develop long and short-term financial plans Oversee the integration, and execution of these business...

  • Office Support Specialist

    6 days ago

    Paarl, South Africa O'Brien Recruitment Full time

    Are you looking for a flexible job that aligns with your lifestyle? Picture this: a fulfilling role as an Office Support Specialist, in the Paarl area, offering the perfect blend of meaningful work and flexibility. Embrace the opportunity to make a real impact by dedicating just 6 hours of your day to streamline office operations and to be a support and...

  • Office Support Specialist

    4 weeks ago

    Paarl, South Africa O'Brien Recruitment Full time

    Are you looking for a flexible job that aligns with your lifestyle? Picture this: a fulfilling role as an Office Support Specialist, in the Paarl area, offering the perfect blend of meaningful work and flexibility. Embrace the opportunity to make a real impact by dedicating just 6 hours of your day to streamline office operations and to be a support and...

  • Office Support Specialist

    3 months ago

    Paarl, South Africa O'Brien Recruitment Full time

    Are you looking for a flexible job that aligns with your lifestyle? Picture this: a fulfilling role as an Office Support Specialist, in the Paarl area, offering the perfect blend of meaningful work and flexibility. Embrace the opportunity to make a real impact by dedicating just 6 hours of your day to streamline office operations and to be a support and...

  • Office Support Specialist

    3 months ago

    Paarl, South Africa O'Brien Recruitment Full time

    Are you looking for a flexible job that aligns with your lifestyle? Picture this: a fulfilling role as an Office Support Specialist, in the Paarl area, offering the perfect blend of meaningful work and flexibility. Embrace the opportunity to make a real impact by dedicating just 6 hours of your day to streamline office operations and to be a support and...

  • Office Support Specialist

    4 weeks ago

    Paarl, South Africa O'Brien Recruitment Full time

    Are you looking for a flexible job that aligns with your lifestyle? Picture this: a fulfilling role as an Office Support Specialist, in the Paarl area, offering the perfect blend of meaningful work and flexibility. Embrace the opportunity to make a real impact by dedicating just 6 hours of your day to streamline office operations and to be a support and...

  • Office Support Specialist

    4 weeks ago

    Paarl, South Africa O'Brien Recruitment Full time

    Are you looking for a flexible job that aligns with your lifestyle? Picture this: a fulfilling role as an Office Support Specialist, in the Paarl area, offering the perfect blend of meaningful work and flexibility. Embrace the opportunity to make a real impact by dedicating just 6 hours of your day to streamline office operations and to be a support and...

  • Office Support Specialist

    2 months ago

    Paarl, South Africa O'Brien Recruitment Full time

    Are you looking for a flexible job that aligns with your lifestyle? Picture this: a fulfilling role as an Office Support Specialist, in the Paarl area, offering the perfect blend of meaningful work and flexibility. Embrace the opportunity to make a real impact by dedicating just 6 hours of your day to streamline office operations and to be a support and...

  • Senior Econometrician

    3 days ago

    Paarl, South Africa CA Support Full time

    **REQUIREMENTS** A post-graduate degree in any of the following disciplines: Economics or Econometrics. At least 3 year’s practical experience in developing multiplier analysis models and using them for socioeconomic impact analysis. Knowledge and verifiable experience in the development of suites of databases and CGE models and the ability to implement...

  • IT Support Technician

    4 weeks ago

    Paarl, South Africa Edge Personnel (Pty) Ltd Full time

    You will be responsible for but not limited to: Perform data backups to ensure all client-owned work is saved Install and update network system improvements Install and configure wireless networking equipment Install network cables Monitor servers, LAN/WAN, VolP and Wi-Fi to ensure full coverage Assist with the design, implementation, and support of new...

  • Household Manager

    2 weeks ago

    Paarl, South Africa CA Support Full time

    **HOUSEHOLD MANAGER** **Paarl** A bustling family is looking to add an **experienced Personal Assistant** to their team. This position requires a versatile professional who can manage diverse responsibilities, provide support to staff, and contribute to the overall effectiveness of the workplace by meeting needs as they arise. Much of the **work will be...

  • Jnr IT Support Technician

    2 weeks ago

    Paarl, South Africa Edge Personnel (Pty) Ltd Full time

    You will be responsible for but not limited to: Perform data backups to ensure all client-owned work is saved Install and update network system improvements Install and configure wireless networking equipment Install network cables Monitor servers, LAN/WAN, VolP and Wi-Fi to ensure full coverage Assist with the design, implementation, and support of new...

  • Jnr IT Support Technician

    4 weeks ago

    Paarl, South Africa Edge Personnel Full time

    **JNR IT SUPPORT TECHNICIAN** **R12 000 - R14 000 NEG** **You will be responsible for but not limited to**: - Office 365 Setup and configuration beneficial with good understanding of Microsoft products - Understanding of DNS/DHCP and Network protocols - Networking knowledge is required (Fibre Routers, Wi-Fi Access Points) - Helpdesk knowledge and...

  • Jnr IT Support Technician

    2 weeks ago

    Paarl, Western Cape, South Africa Edge Personnel (Pty) Ltd Full time

    You will be responsible for but not limited to:Perform data backups to ensure all client-owned work is savedInstall and update network system improvements Install and configure wireless networking equipmentInstall network cablesMonitor servers, LAN/WAN, VolP and Wi-Fi to ensure full coverage Assist with the design, implementation, and support of new...

  • Jnr IT Support Technician

    2 weeks ago

    Paarl, Western Cape, South Africa Edge Personnel Full time

    JNR IT SUPPORT TECHNICIANR R14 000 NEGYou will be responsible for but not limited to:Office 365 Setup and configuration beneficial with good understanding of Microsoft products Understanding of DNS/DHCP and Network protocols Networking knowledge is required (Fibre Routers, Wi-Fi Access Points) Helpdesk knowledge and experience dealing with users and...

  • Key Account Manager

    2 months ago

    Paarl, South Africa CA Support Full time

    **This can be achieved by**: - Making a list of all estate agents who can possibly be sources of business - Contact the estate agents to set up a coffee meeting - Visit the estate agents at their offices with take-away coffee - Get to know who the PERFORMING estate agents are - Build personal relationships with the PERFORMING agents. - Arrange for the...