Donor Liaison Officer

2 weeks ago

Johannesburg, South Africa MaraisButton & Associates Full time

**Purpose of the role**

Working side by side with the Fundraising team and The Love Trust programmes co
- ordinate donor engagements and develop resources including high quality proposal templates, reports, outreach materials and other communication as needed to grow, strengthen and sustain relationships with donors and other supporters who are

aligned with The Love Trust cause.

**Donor report writing and storytelling**
- Report to donors the impact of their donations through funding reports, newsletters and other written donor information through comprehensive and integrated reporting
- Collate the necessary data and information from relevant departments in support of the donor report process.
- Manage and coordinate with internal stakeholders, a donor report calendar for donations or grants, and ensuring submission deadlines are met
- Work together with the fundraising team in evaluating the impact of our programmes, including facilitating interviews, videos and surveys.

**Fundraising research**
- Implement and manage a Fundraisers Leads database that identifies and qualifies prospective donors to support Fundraisers
- Research potential donors from the Beagle Database and other channels.
- Recommend strategies for driving revenue growth based on the research done.
- Build, replenish and monitor a pipeline of prospective donors or supporters to The Love Trust
- Manage database records, ensuring information is relevant and current and provide feedback to Fundraisers on a quarterly basis
- Manage research channels, subscriptions and tools, acting as the main point of contact for research external suppliers

**Fundraising support**
- Collate programme information required for funding proposals
- Working in the Fundraising team contribute to brainstorming and creating new methods to raise funds for the organisation
- Monitor impact of donor communications and improve donor journeys across all channels.

**Fundraising events coordination**
- Coordinate on-site fundraising related events, such as Donor Open Days, Mandela Day and lead communications for these events
- Coordinate regular meetings among core project teams and fundraising department in planning events
- Communicate with suppliers to receive quotations and invoices for event requirements with direction from Funding Administrator
- Record, store, distribute and manage the marketing collateral for event packs, publicity materials, equipment and other

**Donor visits**
- Manage and coordinate all donor visits to Nokuphila and NTTA and lead communication between The Love Trust and all stakeholders involved
- Manage scheduling for key internal stakeholders and Fundraisers to host individuals and groups for visits or team building sessions/campaigns
- Manage all donor documentation and communication regarding the events (indemnities, consent, etc)
- Ensure follow up communication and post-event activities are finalised following a donor visit and or team building sessions/campaigns
- Promote and maintain professional and positive donor relations when interacting with donors at all times

**Budget administration and wish lists**
- Ensure that all key internal stakeholders provide input for proposal budgets including wish lists
- Coordinate round table discussions for new projects and proposals and draft documents to finance for costing etc
- Maintain accurate records in support of the donor budgets

**Programme communication**
- Manage programme communication on-site for social media content and PR related communication
- Coordinate on-site campaigns aligned to programme needs and funding opportunities
- Provide content for newsletters to ensure ongoing programme support
- Collate project profile information and update document quarterly
- Leverage technology and social media where possible to improve fundraising activities
- Populate reports as they relate to campaign summaries and donor activity

**On-site donation administration**
- Manage receipt of all donations delivered to Nokuphila School or the NTTA and communicate donation details to fundraising, finance and programme managers.
- Ensure donors receive the thank you letter, confirmation of donation and Section 18a receipt (if applicable

**Live The Love Trust values and contribute to achieving The Love Trust vision to deliver excellent Christian education to vulnerable children**

In all ways and interactions to model and practice our values of:

- Christian
- Nurturing
- Enabling
- Dedicated
- Model and inculcate The Love Trust values and Code of Conduct
- To be responsible for continuing professional development, and refresh of mandatory training
- To keep completely confidential any information regarding the children, their families, The Love Trust, which is learnt as part of the job, and in line with The Love Trust confidentiality policy

**Qualifications and experience**
- Minimum Diploma in Communications/ Public Relations/ Marketing Communications or related
- 2 years’ experience in D

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