Executive Head: Digital Platforms

2 weeks ago

Midrand, South Africa Vodafone Full time

**Role purpose**:
The EHOD: Digital Channels leads a capable team of specialists who are responsible for:
Digital implementation of VodaPay features roadmap;
Delivery of VodaPay sales and self-service best practices;
Delivery of Product Design and Experience roadmap

**Your responsibilities will include**:
**Commercial Online & self-services capabilities**
Act as business owner for the digital channels and self-services technology roadmap and provides requirements for channel experience.
Develop the self-services user experience and product strategy including roadmap and coordinate with key cross function stakeholders.
Manages detailed requirements and details designs of core Online and self service capability
Develop Digital Payments capabilities to support digital channel sales.
Develop business model for investment assessment
Drives detailed TNPS analyses
Budget for market analysis and required expertise for online and self-services
Ensure that appropriate commercial overviews, business models and processes are in place for any product and user experiment investment.
Support international markets online and self-services execution.
Manage the tracking of business benefits delivery by roadmap implementation
Develop the relevant cases to support market deployments or extensions of capabilities.

**Performance Tracking**
Implement a robust reporting framework to include the definition of KPI dashboard to monitor the overall health and track the achievements of the products and service read map, business benefits and endure delivery is on time, within scope and budget.
Monthly input to exco & other key decision making bodies.
Delivery tracking of products and services into markets
Control and manage the product and service product budget and RO

**Leadership and Teamwork**:
Provide inspirational leadership and coaching across the Vodacom organisation to deliver commercial outcomes in Online and Self Services
Champion of change, positioning Online and Self Services ways of working as a model for customer led, brand experience.
New company culture and organisation development.
Create a high level of employee engagement to deliver the leading customer experience in Vodacom.
Ensure diversity of gender and culture background in team
Create an environment responsive to rapid changes in market conditions, intraday, weekly and monthly
Actively manage relationship and alignment with Technology. Specifically the consumer. Enterprise and international units manage relationships with key suppliers.
Forge a close working relationship with local market management teams and develop product communities to share best practice and execute key initiatives
Thought leadership to develop a best in Class Online and Self Services experience.
Develop individuals within the team with real time coaching, feedback and timely career succession planning, ensuring that each individual has a documented personal development plan.
Ensure recruitment and retention programs attract and maximise world class talent to develop a high performance team.

**Innovation and Change**
Drive innovation in a product and services delivery while guiding the allocation of resources from low to high impact initiatives
Take a deep interest in new technology and emerging global services delivery trends and their relevant to Vodacom’s online and self-service approaches.
Guide technology through the implementation of the online and self-service product and services road map.
Develop the test proof of concept products services to enhance the customer experience.
Drive continues improvement programs for user experience and product and services.

**Communication**
An articulate and persuasive communicator with an inclusive and principal leadership style and the ability to forge effective working relationships quickly and across markets.
Perceived as deeply knowledgeable and manages effectively “up” and “down”
An effective collaborator who effect improvements through influence and persuasion.

**Must have technical / professional qualifications**:
Matric / grade 12 or SAQA Accredited Equivalent
3 year Business related Degree
MBA is an advantage
Minimum of 8 yrs. relevant experience essential in:
Online/Digital.
Sales
Insurance
Digital payments
Enterprise/Corporate customers
Operational management of large scale Online capability, including Online Store sales
Minimum of 4yrs Leadership/Management/Supervisory experience (essential)
International experience advantageous.

**OR**

Matric / grade 12 or SAQA Accredited Equivalent
Minimum of 10 years relevant experience essential in:
Online/Digital.
Sales
Insurance
Enterprise/Corporate customers
Operational management of large scale Online capability, including Online Store sales
Minimum of 2yrs Leadership/Management/Supervisory experience (essential)
International experience advantageous

**Core competencies, knowledge and experience**:
Strategy formulation and execution against strategy
Leadership and management

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