Call Centre Service Agent
3 weeks ago
You will report to a Team Leader and be based on-site at the call centre in Port Elizabeth.
- 2 - 3 Years' experience in a call centre or client service environment with proven knowledge of customer service principles and practices
- Exposure to the insurance industry (preferred)
**MINIMUM REQUIREMENTS**:
- Matric or equivalent
- Business-related qualification is advantageous
- Proficiency in MS Office (Word and Excel)
- Proficient in English **and another official South African language**. **Preference will be given to African language speakers**:
- SA Citizen with a clear criminal history
**BEHAVIOURAL SKILLS ATTRIBUTES**:
- Verbal and Written communication skills
- Service orientation
- Problem-solving
- Detail orientated
- Prioritisation
- Teamwork and collaboration
- Adaptability
- Display initiative
**BEHAVIOURAL COMPETENCIES**:
- Examining and articulating information
- Upholding standards
- Documenting facts
- Showing composure and taking action
- Establishing a rapport
- Meeting timescales
Ref Code: CallX
Location: Centurion
Career Level: + 2 Years
Industry: Healthcare
EE/ Non-EE: Strictly EE in accordance with the company’s Employment Equity Plan
Working Hours: Monday to Friday 08H00 to 16H30 (On-site)
**Salary**: The package includes medical insurance and provident fund
**Skills**:
- CommunicationCustomer CareCustomer ServiceMedical AssistanceMS ExcelMS WordTelephone Etiquette
**Industries**:
- Customer ServicesHealthcare
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