Service Support Desk Consultant

**Key Performance Area**: - Assisting with writing, editing, and revising training manuals for new and updated software and hardware - Providing technical assistance for questions and problems - Diagnosing and identifying system errors and other issues - Following up with customers to ensure full resolution of issues - Requesting feedback and/or monitoring...

Key Performance Area: Assisting with writing, editing, and revising training manuals for new and updated software and hardware Providing technical assistance for questions and problems Diagnosing and identifying system errors and other issues Following up with customers to ensure full resolution of issues Requesting feedback and/or monitoring calls and other...

**POSITION: SERVICE DESK ANALYST** - **Previous experience in IT and SQL scripting experience using foreign keys required.**_ **Main Responsibilities** - 1st line IT and Technical support - Answer all incoming calls from customers - Logging and tracking of incidents and requests - Assignment of tickets to the relevant department while making sure that the...

Manager: ICT Service Desk and End User Support Details Closing Date 2024/06/07 Reference Number SAB Job Title Manager:ICT Service Desk and End User Support Job Type Permanent Branch Corporate Services Division ICT and Knowledge Management Department ICT Help Desk and End User Support Job Grade D3 Number of Positions 1 Location - Town / City...

About our client: One of the top IT companies in South Africa, where innovation seamlessly intersects with reliability. Established in 1995, our client has consistently led the charge in delivering exceptional IT Support and Services across diverse business sectors in South Africa.About the role:They aim for 100% no tickets breached, and the Support Desk...

BeBee Professionals is looking for a Help Desk Support Specialist to join our team in Vereeniging.The Help Desk Support Specialist will be responsible for providing technical assistance and support related to computer systems, hardware, or software. The successful candidate will be able to diagnose and resolve technical issues, provide end-user support, and...

**Information Technology** **Pretoria** ***: **JOB OUTLINE** **ICT Service Desk & End-User Support - MANAGER** **PERMANENT** **PRETORIA** **Division** - Corporate Services **Sub division** - ICT Service Desk & End-User Support **Reports to** - Head: ICT & Knowledge Management **Overview**: Develop, implement and manage all ICT Service Desk and...

**JOB PURPOSE**: Provide first line support to users telephonic requests received and the system logged incident calls **KEY PERFORMANCE AREAS**: - First line telephonic communications with users, quickly analysing issues, communicating and documenting proper solutions. - Maintain a high degree of customer service for all incidents/service requests and...

Job Offer: Help Desk Support SpecialistbeBee Professionals is looking for a Help Desk Support Specialist to join our team in Pretoria. The successful candidate will be responsible for providing technical assistance and support related to computer systems, hardware, or software.Requirements: Bachelor's degree in Computer Science, Information Technology, or a...

**Job Advert Summary**: **About SABS** The South African Bureau of Standards (SABS) is mandated to develop, promote and maintain South African National Standards (SANS); promote quality in connection with commodities, products and services; and render conformity assessment services and assist in matters connected therewith. Working for the SABS opens the...

Manage service deliveryprovider/s to deliver a stable and sustainable level of first level IT support. Manage transformation within the IT Service Desk relating to new technologies and refined processes. ITSM (IT Service Management). IT Operations Frameworks (E.g., ITIL). IT Service Delivery Management. Project Management. DevOps. Agile...

**Job Advert Summary**: **Purpose Statement** To develop, implement and manage all ICT Service Desk and End-User Support and activities, reporting and strategies on behalf of the SABS to support strategic objectives and business operations. **About SABS** The South African Bureau of Standards (SABS) is mandated to develop, promote and maintain South...

TreasuryONE Technologies is rapidly expanding and seeking a highly skilled Support Treasury Consultant to join our dynamic team. As a key member of our support desk, you will play a crucial role in delivering exceptional service to our growing client base. **Responsibilities**: - Assist clients with Day-to-Day Support - Provide expert guidance and support...

Our client is currently seeking an experienced Manager: ICT End-User Support based in Pretoria. The main function of this role is to develop, implement and manage all ICT Service Desk and End-User Support and activities, reporting and strategies on behalf of the client to support strategic objectives and business operations **Duties and...

**Pretoria** **Negotiable from: R909, 000 CTC** Our client is currently seeking an experienced Manager: ICT End-User Support based in Pretoria. The main function of this role is to develop, implement and manage all ICT Service Desk and End-User Support and activities, reporting and strategies on behalf of the client to support strategic objectives and...

Job Advert Summary:About SABSThe South African Bureau of Standards (SABS) is mandated to develop, promote and maintain South African National Standards (SANS); promote quality in connection with commodities, products and services; and render conformity assessment services and assist in matters connected therewith. Working for the SABS opens the mind to the...

Job Advert Summary:Purpose StatementTo develop, implement and manage all ICT Service Desk and End-User Support and activities, reporting and strategies on behalf of the SABS to support strategic objectives and business operations.About SABSThe South African Bureau of Standards (SABS) is mandated to develop, promote and maintain South African National...

**Job Advert Summary**: **Purpose Statement** To deliver effective 1st line support to SABS ICT users and to conduct maintenance of ICT equipment at SABS sites to ensure the optimal functional of ICT systems and infrastructure. **About SABS** The South African Bureau of Standards (SABS) is mandated to develop, promote and maintain South African National...

Application Analysts and Service Desk AnalystsWe are seeking highly motivated individuals to join a dynamic team as Application Analysts and Service Desk Analysts.Requirements for Application Analysts: Diploma in Information Technology is essential.Requirements for Service Desk Analysts: At least 5 years of experience in service desk support. ITIL...

**CPurpose of the Job**: To provide a Professional Call Logging, 1st and 2nd Line Response Service to Vexall Customers in order. to maintain and improve customer satisfaction levels. **Key Outputs**: - Service Desk 1st and 2nd Response and Call Logging - Provide Remote Support to Clients - Call Escalation and Management **Minimum Skills Required &...