Installation Support Agent
3 weeks ago
**Listing reference**: track_001046
**Listing status**: Online
**Position summary**:
**Industry**:IT & Internet**Job category**:Testing**Location**:Randburg**Contract**:Permanent**Remuneration**:Market Related**EE position**:Yes**Introduction**:
**Job description**:
**Key roles and responsibilities**:
- Testing of all newly and repaired GSM based products.
- Updating and verifying of all vehicle information on all GSM based products.
- Updating of service requests and Installation Testing Notes on GSM based products.
- Maintain the department SLA of 5 minutes to respond to a technician.
- Commissioning of all successful tests and contracts.
- Closing of all successful tests for Service Requests.
- Accurate enabling of all accessory tests.
- Maintain accurate records for all tests including capturing of Installation Reports in CDS.
- Provide great customer service to both existing and prospective technicians and clients.
- Issuing of accurate test reference numbers to technicians via AVM.
- Dealing and interacting with all departments and fitment centres at all levels and maintaining good working relationships.
- Any other related tasks or duties to achieve your area of responsibility.
**Minimum requirements**:
**Skills, Experience & Education**:
- Minimum of five years working experience plus a post matric qualification.
- Typing (35 wpm with 95 % accuracy).
- Technical background will be preferable.
- Driver’s license will be advantageous.
- Knowledge of GPS or GSM and RF systems will be advantageous.
- Providing a customer information service.
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