Specialist: Application Support

4 weeks ago

Midrand, South Africa Vodafone Full time

**Role purpose**:
Ensuring the delivery of files/data to billing and reporting systems (Service availability).
Ensuring secure connectivity between mediation systems and clients, internal and external (firewall). (Technology Security).
On boarding of financial systems onto the file management system and ensure complete transferring of financial data (Service management).
Provide insight and drive automation throughout the environment.

**Your responsibilities will include**:
Ensuring the delivery of files/data to billing and reporting systems (Service availability).
Ensuring secure connectivity between mediation systems and clients, internal and external (firewall). (Technology Security).
Onboarding of financial systems onto the file management system and ensure complete transferring of financial data (Service management).

**Must have technical/professional qualifications**:
Degree in Computer Science, Information Systems, Business Administration, or another related field
A total of 3-5 years relevant work experience of which at least two or more years is in supporting successful delivery in Application Support
Experience working with agile operating systems, databases such as Oracle
Experience in the use of analytics - log file analysis and troubleshooting
Experience managing senior stakeholders
Professional experience and knowledge of the Telecommunications industry strongly preferred
Experience with Automation is desirable

**Core competencies, knowledge and **experience**:
Strong UNIX/Linux skillset
Strong SQL Skillet (Oracle)
Problem Analysis and Problem Solving
Provide root cause analysis
Provide automation of mundane processes
Conducting root-cause analysis and resolution activities, and associated documentation for the individual tasks, as assigned by the Vodacom Technical Lead.
Continuous Service availability
Service Transition management
Secure IT platforms / regular patch management, maintain platform integrity
Application User administration and management
Execute IT security controls
Monitor and Intercept services alerts
Effective incident management
Ensure the accuracy of call information when a call is logged
Get additional information needed for resolution of a call when required
Respond to all logged calls based on the assigned priority
Update the individual calls on the service desk tool with any new or additional
Information
Communicate with end users on call status through to resolution as appropriate
Track, monitor, document, control and manage all calls through to resolution and/or closure.
Identify areas for Continuous Improvement and deliver one CSI initiative per month
Perform standby duties
Effective and accurate Daily ICE and SOX control execution
Security and vulnerability scanning and remediation through patching

Closing date for Applications**: 02 February 2023**

The base location for this role is, **Century City, Cape Town.**

The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.
Vodacom is committed to an organizational culture that recognises, appreciates and values diversity & inclusion.

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