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Living Benefits Claims Admin Assistant

5 months ago

Bellville, South Africa Sanlam Full time

Who are we?

The Sanlam Retail Affluent business (SRA) is dedicated to empower South Africans in the middle
- and upper-income segments to be financially confident, secure and prosperous. With deep client understanding and a focus on excellence in technology, client and intermediary experiences, SRA delivers financial solutions including comprehensive financial planning, life
- and disability insurance, credit solutions, savings and investments, retirement and fiduciary services that can be accessed through various platforms. What will you do?

Preparing a claim for the Claims Consultant by ensuring all required information is available
Administer and pay claims
Action and respond to all customer/client follow-up tasks within agreed timelines
Answering of calls on the Living Benefit Claims Helpdesk (on rotation basis)
Engaging telephonically with clients regarding the progress of the claim What will make you successful in this role?

**Qualifications**:
Matric / Grade 12
Relevant Degree or Diploma

**Experience**:
3 years’ experience in claims administration of Life insurance benefit claims.
Knowledge of Life insurance Products and Benefits.
Experience in the medical field (e.g. Nursing) will be an advantage.
Previous experience in telephonic customer service or call centre environment will be an advantage.

**Personal qualities**:
Communicates effectively (writing and verbally)
Planning and organizing
Team work
Working independently

**Core Competencies**:
Collaboration
Care
Innovation
Integrity

NB: The role will require overtime when needed, according to operational requirements.
Personal Attributes Self-development - Contributing independently Decision quality - Contributing independently Plans and aligns - Contributing independently Manages conflict - Contributing independently Build a successful career with us
We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future - your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth. Through its four business clusters - Sanlam Life and Savings, Sanlam Investment Group, Sanlam Emerging Markets, Santam, as well as MiWay and the Group Office - the group provides many opportunities for growth and development. Turnaround time

**Due date**: 18 April 2023 Our commitment to transformation
The Sanlam Group is committed to achieving transformation and embraces diversity. This commitment is what drives us to achieve a diverse, inclusive and equitable workplace as we believe that these are key components to ensuring a thriving and sustainable business in South Africa. The Group's Employment Equity plan and targets will be considered as part of the selection process.