Key Accounts Manager

2 weeks ago


Durban, South Africa Affirmative Portfolios Full time

**Warehousing and Transportation ~ Sales / Marketing / Communications**
**Durban - KwaZulu Natal**
***:
**Key Accounts Manager**

**Durban**

**Salary - Market Related**

**Outline**

**Experience/Knowledge/Skills Required**:

- 5-7 years working experience as a Key Account Manager (KAM) with at least 5 years in the clearing and forwarding industry.
- Key Account/Account Management experience within the Freight and Logistics Industry (Air and Sea freight)
- Current and previous operations experience is required within the Air Freight and Sea Freight industry
- Operations background would be a distinct advantage.
- Servicing & Sales, International Trade principles & practice
- Macro and Micro factors impacting the business environment.
- Company Standard trading conditions and liability limitations
- Terms of payment and relevant finance fees. CRM tools, INCOTERMS
- Carrier & depot conditions of trade. National currencies and international codes
- Computer literacy (Intermediate competency utilising Microsoft packages including Word, Excel, Power Point, Share Point and Outlook
- Strong verbal communication and interpersonal skills
- Strong Business acumen
- Presentation & Negotiation skills -intermediate
- Client/service orientation
- Situation analysis & problem solving
- Good Judgment & decision making
- Creative & innovative thinking
- Action & result orientation

**Relevant Qualifications**:

- Matric
- 1 Year Sales and Marketing related qualification (NQF Level 5)

**Overall Responsibilities Include**:

- Acquire new business (Only in a Hybrid Role)
- Retain and grow the current book of business
- Client Servicing
- Record client information
- Report on Servicing Activities
- Comply with the requirements of the quality management system
- Ad Hoc

**Attributes**:

- Customer service orientation -Able to handle a demanding customer environment
- Good problem-solving and decision-making skills
- Strong Report writing skills
- Dynamic self-starter that works independently
- Ability to manage pressure
- Communicate well within the team and contribute to the overall success of the team
- Team player
- Adaptable within a constantly changing environment


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