Market Research Call Centre Manager

We are looking to employ a Call Centre Supervisor to manage a market research call centre in Randburg. This person will be responsible for the day to day managing of the agents with regards to rostering, disciplines, productivity etc. - Grade 12 (minimum) - Call centre experience essential - Well versed in disciplinary procedures - Able to roster and rotate...

We are looking to employ a Call Centre Supervisor to manage a market research call centre in Randburg. This person will be responsible for the day to day managing of the agents with regards to rostering, disciplines, productivity etc.Grade 12 (minimum)Call centre experience essentialWell versed in disciplinary proceduresAble to roster and rotate staff on a...

Call Centre Manager - JHB North **Requirements**: Own vehicle & SA Driver’s License Must have Call Centre Supervisory or Management experience IT Industry experience would be an advantage Excellent communication skills Must be very patient and have previous experience training junior call centre staff Should be service orientated and strive for...

Job PurposeManages and builds a high-performance call centre with a clear vision to provide world-class Inbound and Outbound CRM support to respective business areas including and not limited to internal and external stakeholders. Implement management controls to ensure that CLOs meet and sustain agreed customer service, productivity and other targets...

**Mission/Core Purpose of the Job**: As the Call Centre Manager, your core mission is to lead and enhance the operations of our Contact Centre, ensuring exceptional customer service while optimizing operational efficiency and cost-effectiveness. You will play a pivotal role in driving first-rate customer experiences, fostering a culture of continuous...

The Call Centre Manager is responsible for developing and maintaining a trusted relationship with the client which supports a spirit of partnership. The Client Services Manager should take a proactive role in learning about the client’s business needs and company culture, educate the project team, identify new business opportunities, and provide a high...

Your key job responsibilities as the Sportsbook Call Centre Agent in Johannesburg will include: - Provide advice to customers who place online sports bets - Respond to technical and/or account related queries raised by customers - Research required information by using available resources e.g. sport shows on television, to adequately respond to queries -...

Are you a highly skilled Fieldwork Operations Manager with a passion for Research? We are looking for a Regional Fieldwork Procurement/Operations Manager to join our team in South Africa and work across Africa and the Middle East.About MMR: As industry leaders, MMR specializes in enhancing client brands through innovative research in food, drink, personal,...

Our client has an opportunity available for a Call Centre Manager in Direct Sales based in Midrand.Requirements:Knowledge and understanding of systems and workflow processes.Knowledge of Telesales processes, financial services, etc.  Responsibilities:Translate business growth targets into sales targets.Develop and implement operating plans in line with...

**Duties and Responsibilities: Answer telephones, respond to and document merchant requests. Build customer rapport. Follow troubleshooting processes and outlined procedures. Provide customers with product and service information. Identify, research, and resolve customer issues using the knowledge base. Follow-up on customer inquiries that are not...

Insurance Call Centre Staff Reports to: Call Centre Manager Start date: ASAP Remuneration: R 7500 and commission Established brokerage requires experienced call centre staff, to warm up new business leads and assist broker in distributing various insurance products Long term, Short term and Medical. **Requirements**: - Strong communication skills both...

Marketing management works to ensure a company is profitable by gaining new customers, expanding a customer base, building a company's reputation, and improving customer interactions. Some essential marketing functions of marketing management include managing, analysing, and aligning with a company's goals. For this role the Marketing Manager need to have...

We have an exciting career opportunity for a fun and dynamic Sportsbook Call Centre Manager to join a leading gaming operator in Johannesburg! If you’re passionate about gaming, love working with people, and have a knack for solving problems, then this could be the perfect job for you! If you’re up for the challenge and want to be part of a dynamic team,...

Job Description/Duties:· Call Centre Agent for an IT Services and Repair Centre. Minimum Requirements:· Matric· Call Centre Agent, with experience.· IT Sector knowledge.· Excellent English communication skills and customer service. 

Job Description/Duties:· Call Centre Agent for an IT Services and Repair Centre. Minimum Requirements:· Matric· Call Centre Agent, with experience.· IT Sector knowledge.· Excellent English communication skills and customer service. 

The incumbent will be responsible for addressing the queries of the Medical Bureau. **Responsibilities** - Basic Understanding of the Compensation Process - Completion of Outbound campaigns - Taking of incoming calls - Responding to client Queries - Query resolution and escalation - Appointment management - Document Management (. i.e. Receipt, Verification...

**Job Number** - 71850 **Job Type** - Permanent **Job Title** - Call Centre Agent **Computer Skills** - MS Office **Industry** - Service **City** - Johannesburg **Province** - Gauteng **CONDENSED LIST OF DUTIES**: - Handle telephone queries. - Record all calls received. - Attend to all claims queries received for the Funds. - Utilising the documents...

Call Centre Agents RequiredThis position is open to candidates based preferably in the South of Johannesburg.Candidates that meet the following criteria need only apply:Matric EssentialCandidates are required to have a strong command of the English LanguageAt least one year's Sales experience within the Call Centre EnvironmentAbility to drive salesCold...

Research managers play a critical role in CoEs, including: - maintaining and developing collaborations with universities and science councils, - convening meetings, interacting with researchers, ensuring that research and scholarship in the CoE-HUMAN is widely disseminated, - ensuring that the CoE fulfils its Key Performance Areas and follows the NRF...

We are looking for a dynamic call centre agent to join our debt collections team **immediately**. **MUST** have call centre experience; Should have active outgoing call experience ; Debt collection experience will be advantageous; Excalibur experience will be advantageous; and Should preferably have an understanding of the National Credit Act and...