Retail Territory Operations Manager

2 weeks ago

Johannesburg, South Africa Millat Investments Full time

**The Employer**

Millat Energy is a South African-based, international brand with a reputation for maintaining high standards for store appearance and providing an outstanding experience for its customers. Working in this fast-paced, fun environment provides great opportunities to interact with a variety of interesting people while learning new skills.

A division of Millat Investments, holding the master franchise agreement for Circle K, a leading brand in the convenience sector, our vision is to disrupt the convenience market through delivering outstanding service and product to our customers as we partner with other industry leaders. We take pride in developing our employees to harness their full potential, as we mentor and grow from within the organisation.

**The Role**

The Retail Territory Operations Manager is responsible for ensuring the day-to-day operations of Sites in a retail territory are efficiently executed by Site management. This includes overseeing the performance of retail stores, ensuring that they are meeting sales and operational goals, and developing and implementing strategies to improve performance. The Retail Territory Operations Manager must have a strong understanding of retail operations, as well as the ability to motivate and lead a team, in order to reach Millat operational and strategic goals while upholding Franchisor regulation and standards. These goals will include, but are not limited to, meet sales targets, control expenses and ensure exceptional standards of customer service are maintained.

**Responsibilities**
- Operations_

Oversee the performance of sites, ensuring adherence to the following:
Conduct regular site visits at all designated sites to assess overall performance

Drive and grow sales targets (C-store and fuel), in conjunction with Site Management

Expenses are maintained in line with allocated budgets and store performance

GP is maintained across sites, per department

Conduct spot checks that Site Management is extracting reports for analysing and managing sales, GPs and other store performance criteria, including daily fuel reconciliation

Develop and implement strategies to improve sales, profit and expense performance

Implement cost control measures to improve profitability.

Extract reports daily, weekly and monthly to analyze sales, margins and stock levels per Territory

Ensure promotions are correctly and timeously implemented

Ensure systems and equipment are operational and regular maintenance is carried out

Monitor sales and trends across Sites in order to align and keep marketing strategies relevant

Ensure Forecourt equipment is regularly calibrated in accordance with manufacturer guidelines

Conduct checks to ensure fuel is store in accordance with governmental and environmental regulations

Monitor and drive excellent customer service delivery
- Stock_

Ensure sites are conducting stock counts as outlined in the SOP manuals (C-store and fuel)

Conduct spot checks to ensure stock expiry guidelines are maintained

Investigate irregular stock levels and GP discrepancies

Ensure merchandising is aligned to Millat planogram layout and design standards
- Staffing_

Maintain a positive and productive work environment

Conduct quarterly performance evaluations on all Site Management

Ensure Site Management conducts quarterly performance evaluations on Site staff

Identify and report to HR the recruitment and training needs per Site

Ensure necessary disciplines are instituted in line with Millat policy

Provide feedback and coaching to store managers and staff
- General_

Keep updated and relevant with industry trends

Maintain a good understanding of country labour and business licencing regulation

Ensure safety across Sites - personal and environmental

Monitor health and food hygiene standards

Ad hoc responsibilities as requested by Heads of Operations and Convenience

**Salary**: From R1.00 per month

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