Administrator: Residential Leasing

3 months ago

Johannesburg, South Africa City Property Full time

**Generate and review lease documents**

2. Check Lease Agreements & Lease Schedules for errors when documents are generated.

**Accurate lease documents.**

1. Review all the information on the lease schedules and lease agreements for completeness and accuracy. All additional information needs to be completed in full and accurately. This include any Data Management instructions that need to be completed.

**Internal Credit control check**

**Administration**

1. Handle, investigate and resolve all administration queries within the set targeted time from receipt to resolve.
2. Complete pro-forma invoices when required on request from prospective tenants.

2. Ensuring that all required supporting documents are attached/provided, eg: Copy of ID, latest payslip, 3 month's recent bank statements, vacancy list, ITC report and MDA blacklisting. Tenant transaction and deposit listing (MDA) needs to be attached (if an existing tenant).
3. Generating addendums for renewals and rent reductions.
4. Assist tenant with the signing of rent reduction addendum and updating MDA notes.
5. Send signed addendums to supervisor for final checks.
6. Ensure that first contact with the client is done within the SLA time frame of the ticket being created.
7. Regular follow ups and updates notes on Freshdesk with all communication with tenant.
8. Updating the final notes on Freshdesk and send for completion to Supervisor to ensure that targeted turnaround times for ticket completion are met.

**Working conditions**:
Office Based. No travelling will be required.

**Qualifications & Experience**:
1. Matric qualification required.
2. Post school qualification in office administration preferred.
3. 1 year experience in office administration required.

**Skills & Knowledge Required**:
1. MS Office Skills required.
a. MS Word - Basic
b. MS Excel - Basic
c. MS Outlook - Intermediate
2. Proficiency in telephone etiquette and business language.
3. TAS and MDA knowledge preferred.
4. Paym8 knowledge would be an advantage.

**Personal **Attributes**:
1. **Problem solving **- find solutions when emotions are involved.
2. **Reality testing **- be objective; see things as they really are.
3. **Impulse control **- resist or delay impulse to act.
4. **Flexibility **- adapting emotions, thoughts, and behaviors.
5. **Stress tolerance - **coping with stressful situation.
6. **Interpersonal relationships** - building mutually satisfying relationships.
7. **Empathy** - understanding & appreciating how others feel.
8. **Independence** - be self-directed and free from emotional dependency.
9. **Assertiveness **- communicating feelings and beliefs; being non-offensive.
10. **Leadership** - willingness to lead, take charge of situations, offer opinions and directions to others.
11. **Social** **confidence** - be self-assured and at ease with people in all types of social situations.
12. **Persuasion** - negotiating, selling, influencing, and attempting to persuade people or trying to change the point of view of others.
13. **Multitasking** - dealing with several activities at a time, enjoy being given new tasks before they have finished another.
14. **Teamwork** - cooperation with others, good-natured attitude and encouraging people.
15. **Persistence** - sticking with tasks, not giving up, dislike leaving things unfinished.
16. **Rule** **following** - adhere to rules and strictly follow work regulations.
17. **Attention to detail** - focus on details, strive for perfection and be well organized.
18. **Planning** - enjoy making detailed plans and long-terms plans.
19. **Innovation** - creative and open-mindedness.
20. **Analytical** **thinking** - like solving complex problems, carefully analyze information and use logic to address issues and problems.

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